HOUSEKEEPING TRAINER

Job Title: Housekeeping Trainer

Location: SHARJAH

Reports To: Head Housekeeper / Housekeeping Manager / Training Manager

Job Summary:

The housekeeping trainer is responsible for developing, delivering, and evaluating comprehensive training programs for all housekeeping staff to ensure the highest standards of cleanliness, hygiene, efficiency, and guest service are consistently maintained throughout the property. This role involves identifying training needs, creating engaging training materials, conducting practical on-the-job training, and assessing the effectiveness of training initiatives in alignment with the property's standards and local regulations in Ras Al-Khaimah.

Responsibilities:

• Training Needs Assessment:
• Collaborate with the head housekeeper/manager and other department heads to identify specific training needs and skill gaps within the housekeeping team.
• Analyze performance standards, quality audit results, guest feedback, and operational requirements to determine training priorities.
• Curriculum Development and Material Creation:
• Design, develop, and update engaging and effective training materials, including standard operating procedures (SOPs), training manuals, presentations, visual aids, and practical exercises.
• Adapt training content to different learning styles and cultural backgrounds, considering the diverse workforce in Ras Al-Khaimah.
• Ensure training materials are aligned with the property's brand standards, safety regulations, and local hygiene guidelines.
• Delivery of Training Programs:
• Conduct a variety of training sessions, including onboarding for new hires, refresher courses for existing staff, and specialized training on new equipment, chemicals, or procedures.
• Utilize various training methods, such as classroom instruction, practical demonstrations, on-the-job coaching, and role-playing, to maximize learning and retention.
• Ensure a positive and supportive learning environment for all participants.
• Schedule and coordinate training sessions to minimize disruption to operations.
• On-the-Job Training and Coaching:
• Provide practical, hands-on training and coaching to housekeeping staff in their daily tasks, ensuring adherence to SOPs and quality standards.
• Observe staff performance and provide constructive feedback and guidance for improvement.
• Act as a role model, demonstrating best practices in cleaning techniques, guest interaction, and professionalism.
• Training Evaluation and Follow-Up:
• Develop and implement methods to evaluate the effectiveness of training programs, including observation checklists, knowledge assessments, and feedback surveys.
• Analyze training results and identify areas for improvement in training content or delivery methods.
• Conduct follow-up sessions and provide ongoing support to ensure that learned skills are consistently applied on the job.
• Maintenance of Training Records:
• Maintain accurate and up-to-date records of all training activities, including attendance, content covered, and assessment results.
• Track the progress and development of individual team members.
• Compliance and Standards:
• Ensure that all training programs incorporate relevant health, safety, and hygiene standards, including local regulations in Ras Al-Khaimah.
• Stay updated on the latest industry best practices and trends in housekeeping and training methodologies.
• Collaboration and Communication:
• Work closely with the head housekeeper/manager and other supervisors to ensure alignment of training with operational needs and performance expectations.
• Communicate effectively with all levels of staff regarding training schedules and requirements.
• Continuous Improvement:
• Continuously review and update training programs and materials to ensure they remain relevant, engaging, and effective.
• Seek opportunities for professional development to enhance training skills and knowledge.

Qualifications:

• High school diploma or equivalent; a degree or diploma in hospitality management, training and development, or a related field is preferred.
• Proven experience (typically [Number] years) working in a housekeeping role within the hospitality industry, with some experience in training or coaching.
• Comprehensive knowledge of cleaning procedures, chemicals, equipment, and best practices in housekeeping.
• Excellent communication, presentation, and facilitation skills.
• Strong interpersonal skills with the ability to build rapport and motivate others.
• Patient, adaptable, and able to work with individuals from diverse backgrounds.
• Excellent organizational and time management skills.
• Ability to develop creative and engaging training materials.
• Basic computer literacy, including proficiency in MS Office Suite.
• Fluency in English is essential; proficiency in Arabic or other languages commonly spoken by the workforce in Ras Al-Khaimah is an advantage.

Preferred Skills:

• Formal certification in training and assessment.
• Experience in developing e-learning modules or utilizing learning management systems (LMS).
• Knowledge of specific hospitality training methodologies and tools.
• Experience in conducting train-the-trainer sessions.
• Familiarity with local health and safety regulations relevant to the hospitality industry in Ras Al-Khaimah.

Job Types: Full-time, Permanent

Pay: AED3,000.00 - AED3,500.00 per month

Experience:

• UAE: 3 years (Preferred)

License/Certification:

• UAE Driving License (Preferred)