Housemen - Clevelander Hotel

Summary:

Assure cleanliness of guest floor corridors, foyers, stairwells, and public areas, and assist room attendants to maintain Jesta’s high standards of quality.

Duties and Responsibilities:

Provide and supply all housekeeping carts with appropriate PAR levels of linens & towels in compliance with property standards.
Remove and soiled linens and trash from rooms upon stripping.
Collect all soiled linen and at shift ending all are taken to laundry room for laundry pick up for cleaning service.
House person must participate on restock linen on floors as necessary
Clean and maintain common areas, i.e., elevators and elevators trucks stock, all back lending must be in order and perfectly cleaned.
Floor closets must be organized and cleaned.
Hallways and stairs must be cleaned daily. Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors, carpet and tile floors as required.
Perform deep/ general cleaning as scheduled on business needs. Assist attendants on immediate rushed tasks
Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service.
Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift.
Reports all accidents and injuries in a timely manner.
Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.
Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday, Evenings, weekends and holidays.
Perform any other job-related duties as assigned.

Other Functions:

Ability to work in a fast-pace, high-energy and demanding work environment.
Ability to work use commercial cleaning chemicals.
Strong attention to detail.
Ability to establish and maintain effective working relationships with team members and guests.
Able to understand and follow all safety related procedures while performing all tasks.
Regular attendance in conformance with the standards is essential to the successful performance of this position.
Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday, Evenings, weekends and holidays.

Minimum Qualifications:

No qualifications necessary

Knowledge, Skills and Abilities:

Ability to verbally communicate with others
Ability to take direction from others
Strong interpersonal, organizational and time management skills required.