Housing Case Manager

About Avenue360 Health and Wellness

Avenue 360 is a FQHC that strives to provide high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical needs and social and environmental challenges, like housing. Our compassionate care extends to those with and without insurance. We believe income must not determine the level of access to quality health care.

Providing comprehensive, high quality, and caring service is the core of what we do, whether medical, hospice care, engaging adult activities, and supportive housing programs. We strive to address the many social determinants of healthy living in Greater Houston.

Our Values PACT

• We take PRIDE in our work.
• We have a positive ATTITUDE.
• We are CURIOUS.
• We are COMMITTED.
• We are CARING and CUSTOMER-SERVICE oriented.
• We are a TEAM.
• We LEARN, GROW, and INNOVATE

Overview:

The Continuum of Care (CoC) Program Case Manager position is responsible for assisting homeless individuals and families obtain housing and providing services and resources to promote long-term residential stability.

Duties and Responsibilities:

• Accepts Coordinated Access System referrals as assigned and follows established protocols to enroll clients into housing programs.
• Assesses participants’ eligibility and program appropriateness; obtains required documentation needed for program eligibility.
• Assists participants to secure appropriate housing based on household size, composition, geographic preference, and other participant determinants.
• Develops and maintains good working relationships with local property owners and/or management designees.
• Assists clients with the housing search and rental application process, and the understanding of Fair Housing laws.
• Determines rent subsidy amounts based on federal guidelines.
• Provides information and education on tenant rights and responsibilities.
• Secures all documentation (e.g., W-9 forms, signed lease agreements, identification paperwork, etc.) needed to satisfy hard-copy file requirements.
• Performs Housing Quality Standards (HQS) inspections prior to move-in and as scheduled annually.
• Provides case management services through on-site visits, phone consultations, and home visits.
• Responsible for all data management requirements established for the Homeless Management Information System (HMIS). Enters complete and accurate client information into the electronic file system as per established protocols.
• Maintains complete, accurate, and up-to-date participant hard-copy files and in TEAMS
• Pay attention to detail and deadlines
• Develops, in conjunction with client input, individualized service plans that at minimum address residential stability, income, education, and health-related goals.
• Demonstrates a working knowledge of community resources and facilitates linkages to needed services for program participants.
• Prepares and submits check requests for monthly rent/utility assistance in a timely manner.
• Uses objectivity and self-discipline to avoid emotional involvement in situations that may be highly charged.
• Attend trainings required by the CoC and funding source.
• Other duties as assigned.

Education, Licensure/Certification:

• Bachelor’s Degree or commensurate experience; undergraduate degree in social work or a closely related field preferred.

Experience, Skills/Abilities Related Requirements:

• 2 years of recent housing experience with local, state and/or federal programs preferred.
• 2 years’ experience working with persons with mental health and/or drug abuse challenges preferred.
• Bilingual (English/Spanish) desired.

Continuing Education and Training Requirements:

• Participates in trainings required by the agency, funding source(s), and/or as required by licensure if applicable.