Housing Case Manager

Mission Statement:

Our programs employ the best practices in the industry and we employ them with the highest level of excellence that we know how. We seek constant improvement; improvement requires change. Therefore, change is the normal way of life in how we serve our clients and do business.

Values:

At the West Virginia Coalition to End Homelessness, we believe in what we do. People matter. People don't have roofs over their heads. People don't have doors that lock. We don't think that's the way things should be, and we are doing our best to stop it. Everyone at WVCEH has a part to play in ensuring people who are experiencing homelessness are stabilized in housing quickly and permanently.

Position Summary:

The West Virginia Coalition to End Homelessness is seeking applicants for a full-time Housing Stabilization Case Manager to serve clients in the as they transition from homelessness to housing. Housing Stabilization Case Managers work in conjunction with the wider array of homeless services to prevent and stabilize individuals and families in housing, help them navigate the process of obtaining housing, and secure all of the documents necessary to prove eligibility for those housing resources. Housing Stabilization Case Managers routinely engage with landlords to assist with securing housing as well.

Primary Responsibilities/Essential Job Duties:

• Accept referrals from the WV Balance of State Coordinated Entry, which may include screening and assessing all potential participants evidence based assessments.
• Aim to achieve housing stability into permanent housing resources for 100% of participants served.
• Assist, through case management and linkages to mainstream resources, participants enrolled housing programs at WVCEH to maintain housing stability in the long-term.
• Ensure connection with primary health services, job training, and educational services.
• Maintain weekly contact with case load of 20 households
• Participate in training opportunities as available
• Provide after-hours and non-traditional hours of availability to meet individual needs of those served as needed.
• Enter client-level data of services to the Homeless Management Information System in real- time, or within 48 hours of contact or service provision.
• Provide opportunity for participants to participate in Peer Recovery supports.
• Provide Community-Based Outreach Services outdoors, as available and able, as well as in places where people experiencing homelessness tend to gather.
• Compile with all applicable standards of the WVCEH Personnel Manual and WVCEH Policies and Procedures.
• Other duties as assigned

This position is described as moderate physical activity performing daily activities of a face-to-face nature in client’s homes and in the community. The noise level is moderate, as typical of a setting with computers, printers, traffic lights and phone conversations. Travel is required.

REQUIRED CERTIFICATIONS/EXPERIENCE

• Successful candidate will be a highly motivated self-starter, able to prioritize tasks and manage a complex array of needs.
• Applicant should have an understanding in all areas related to homelessness, substance abuse and mental health.
• Ideally, candidates will have prior experience with people experiencing homelessness.
• Must have good problem-solving skills, communication and conflict resolution skills, and be proficient with computers.
• Prior experience using the Homeless Management Information System (HMIS) is a plus but not required.
• Applicant will need an understanding of community resources and the wherewithal to navigate complex eligibility requirements for community resources.
• Professional, mature demeanor with the ability to work independently is required.
• The successful candidate will have reliable transportation and must be willing to travel occasionally throughout the designated region and to State office in Bridgeport, WV.
• Although a Bachelor’s Degree is not required, it is preferred. Past experience working in a case management role will be taken into consideration.

Benefits
Benefits include health, dental, vision, PTO (4 weeks accrued over the first year), Holidays (12 per year), and 401K.

Job Type: Full-time

Pay: Up to $19.37 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: On the road