Housing Navigator II/Case Manager

InterAct is dedicated to ending the cycle of domestic and sexual violence in Wake County, Interact saves lives, rebuilds lives, and secures safer futures for our clients and their families. Every staff member plays a vital role in fulfilling this mission.

The Housing Navigator II/Case Manager will assist individuals and families enrolled in InterAct’s Rapid Rehousing Program (RRH) or Emergency Shelter (ES) with their housing search. A key responsibility will be to cultivate housing opportunities and serve as a liaison with Wake County’s Landlord Engagement Unit. The Housing Navigator/Case Manager will adhere to the Housing First philosophy and incorporate empowerment strategies into service delivery.

Key Responsibilities

• Provide information about housing opportunities and screen applicants for eligibility in various housing programs.
• Maintain sensitivity to the needs of domestic and sexual violence victims and their children.
• Understand and communicate the specific housing challenges faced by victims of domestic and sexual violence.
• Submit client referrals to the Wake County Landlord Engagement Unit (LEU).
• Actively recruit landlords and property owners willing to collaborate with InterAct to secure affordable housing for clients.
• Provide case management support, teaching strategies for safe, independent living, and assisting with long-term goals related to housing, education, and economic advancement.
• Meet regularly with Housing Case Managers to assess and address the housing needs of participants in the RRH and ES programs.
• Participate in monthly case reviews, staff meetings, training sessions, and local Continuum of Care meetings as needed.
• Input client demographics and service information into the Empower DB database to ensure data accuracy.
• Assist program participants in identifying and securing safe, affordable housing.
• Conduct inspections of potential housing units to ensure they meet habitability standards.
• Serve as the primary contact between landlords and program participants, advocating for clients and addressing barriers such as rental history and credit issues.
• Mediate conflicts between tenants and landlords to ensure housing stability and prevent evictions.
• Educate clients on tenant rights, responsibilities, and lease agreements to support successful tenancy.
• Complete required paperwork, collect data, and gather grant information, ensuring all details are accurately entered into the Empower DB database.
• Participate in an on-call rotation for crisis lines, including weekly assigned shifts and periodic overnight, weekend, and holiday shifts.
• Communicate regularly with the Director of Housing and relevant staff regarding client status changes and updates.
• Provide administrative support for the Rapid Rehousing Program as needed.
• Adhere to all agency confidentiality regulations.
• Complete initial onboarding training and 20 additional hours of continuing education training per year.
• Perform other duties as assigned to ensure program operation.

Skills/Qualifications:

• Commitment to supporting violence-free relationships and ending the cycle of violence in the community.
• Ability to manage time effectively and handle multiple tasks in high-pressure situations.
• Capable of handling crisis situations with diplomacy and tact.
• Able to establish appropriate boundaries with clients to help them gain skills and confidence.
• Detail-oriented to ensure compliance with documentation requirements.
• Knowledge of tenant rights and responsibilities.
• Familiarity with the “Housing First” philosophy and strategies is preferred but not required.
• Basic computer skills are required.
• Experience working with survivors of domestic violence and/or sexual assault is strongly preferred.
• Strong problem-solving and conflict resolution skills.
• Excellent organizational skills and ability to work independently.
• Bilingual candidates are encouraged to apply.

• A bachelor’s degree in social work, psychology, or a related human services field from an accredited college or university with two (2) years of related experience, OR five (5) years of previous experience with victims of domestic and/or sexual violence preferred.
• Candidates must pass a background check that meets InterAct’s standards and comply with our Communicable Disease Policy.
• A valid driver’s license, access to reliable transportation, and a clean driving history are required.

InterAct is an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are passionate about helping survivors of domestic violence and meet the qualifications listed above, we encourage you to apply for this rewarding position.