Housing Navigator II/Case Manager

Dedicated to ending the cycle of domestic and sexual violence in Wake County, InterAct saves lives, rebuilds lives, and secures safer futures for victims and survivors and their families. Each member of InterAct’s staff fulfills an important role in furthering this mission.

The Housing Navigator II/Case Manager will assist with the housing search for individuals and families enrolled in InterAct’s Rapid Rehousing Program (RRH) or Emergency Shelter (ES). A critical responsibility will be to cultivate housing opportunities and serve as a liaison with Wake County’s Landlord Engagement Unit. The Housing Navigator will be committed to Housing First and incorporating the empowerment philosophy into service delivery.

Responsibilities:

• Provide information about housing opportunities and screen applicants for eligibility in various housing programs.
• Maintain sensitivity to the needs of domestic and sexual violence victims and their children.
• Understand and communicate the specific housing challenges and barriers faced by victims of domestic/sexual violence.
• Submit client referrals to the Wake County Landlord Engagement Unit (LEU).
• Review housing options from the LEU and actively recruit landlords and property owners willing to collaborate with InterAct to secure affordable housing for clients.

• Provide case management support to clients, teaching strategies for safe, independent living, and assisting with long-term goals related to housing, education, and economic advancement.

• Meet regularly with Housing Case Managers to assess and address the housing needs of participants in the RRH and ES programs.
• Participate in monthly case reviews, staff meetings, training sessions, and local Continuum of Care meetings as needed.
• Input client demographics and service information into the Empower DB database to ensure data accuracy.
• Assist program participants in identifying and securing safe, affordable housing.
• Conduct inspections of potential housing units to ensure they meet habitability standards.
• Serve as the primary contact between landlords and program participants, advocating for clients and addressing barriers such as rental history and credit issues.
• Mediate conflicts between tenants and landlords to ensure housing stability and prevent evictions.
• Educate clients on tenant rights, responsibilities, and lease agreements to support successful tenancy.
• Complete required paperwork, collect data, and gather grant information, ensuring all details are accurately entered into the Empower DB database.
• Responsible for handling crisis calls, as needed.
• Communicate regularly with the Director of Housing and relevant staff regarding client status changes and updates.
• Provide administrative support for the Rapid Rehousing Program as needed.
• Perform other duties as assigned to ensure program operations to include shelter and crisis coverage when needed.

Skills/Qualifications:

• Commitment to supporting violence-free relationships and ending the cycle of violence in the community.
• Strong problem-solving and conflict resolution skills.
• Excellent organizational skills and ability to work independently.
• Ability to manage time effectively and handle multiple tasks.
• Bilingual candidates are encouraged to apply.
• Experience working with survivors of domestic violence and/or sexual assault is strongly preferred.

A bachelor’s degree in social work, Psychology, or related Human Services field from an accredited college or university with (2) years of related experience OR Five (5) years of previous experience with victims of domestic and/or sexual violence preferred. Candidates must pass a background check that meets InterAct’s standards and comply with our Communicable Disease Policy.

InterAct is an Equal Opportunity Employer and does not discriminate based on race, color, religion, gender, sexual orientation, age, disability , or any other characteristic protected by law.