HR Administrative Assistant/ Office Manager

Office Manager & HR Administrator

Peer Connect LLC

Location: All Peer Connect locations; 100% travel required

Job Type: Full-time, W-2 employee

Salary: $65,000 per year

Schedule: Full-time, Monday through Friday, with flexibility based on program and leadership needs

Reports To: Executive Director and Clinical Director

Work Setting: Behavioral health, peer recovery support, community-based services, administrative operations, and HR support

Job Summary

Peer Connect LLC is seeking a dependable, organized, and mission-driven Office Manager & HR Administrator to support daily office operations, human resources processes, onboarding, staff and contractor coordination, compliance documentation, and administrative systems across all Peer Connect locations.

This position is a key support role for leadership, clinical operations, peer recovery services, and administrative workflow. The Office Manager & HR Administrator helps ensure that internal systems are organized, required documents are collected and maintained, staff and contractors receive clear communication, and the organization has the administrative structure needed to operate effectively.

The ideal candidate is detail-oriented, confidential, professional, and comfortable working in a growing behavioral health and peer recovery organization. This role requires regular travel between all Peer Connect locations and may include coordination with community partners, program sites, administrative offices, and leadership team members.

About Peer Connect LLC

Peer Connect LLC provides peer recovery support, behavioral health support services, community-based programming, and recovery-oriented services to individuals and families impacted by substance use, mental health challenges, justice involvement, and other life barriers. Our work is rooted in dignity, accountability, lived experience, cultural humility, and the belief that people can rebuild their lives with the right support and structure.

Key Responsibilities

Office Administration and Daily Operations

- Manage day-to-day administrative operations across Peer Connect locations.

- Serve as a central point of contact for staff, contractors, leadership, clients, referral partners, and community stakeholders.

- Answer calls, respond to emails, route messages, and support timely follow-up.

- Maintain organized electronic and physical files, records, forms, policies, and administrative documents.

- Support calendars, meetings, reminders, schedules, office communication, and leadership coordination.

- Prepare documents, packets, reports, spreadsheets, forms, onboarding materials, and program-related administrative tools.

- Maintain office supplies, shared resources, and administrative systems.

- Help identify workflow gaps and recommend practical administrative solutions.

Human Resources and Personnel Support

- Coordinate onboarding for new employees, contractors, peer coaches, facilitators, and administrative team members.

- Maintain onboarding checklists, signed agreements, required forms, training records, credentials, and personnel or contractor files.

- Track missing documents, renewal dates, required trainings, background checks, certifications, and compliance-related items.

- Support leadership with job descriptions, interview coordination, new hire communication, orientation materials, and policy acknowledgments.

- Assist with HR-related communication while maintaining professionalism, neutrality, and confidentiality.

- Help ensure staff and contractors understand required paperwork, deadlines, schedules, and administrative expectations.

Compliance and Documentation Support

- Assist with maintaining compliance-related documentation for behavioral health, peer recovery support, Medicaid-related services, and internal quality standards.

- Help organize documentation needed for audits, credentialing, payer requirements, provider reviews, quality assurance, and accreditation preparation.

- Track required staff trainings, supervision-related records, administrative forms, and program documents.

- Ensure files are complete, organized, accurate, and stored appropriately.

- Support updates to policies, procedures, workflow guides, forms, and manuals as directed by leadership.

Leadership and Program Support

- Provide administrative support to the Executive Director, Clinical Director, Program Manager, and leadership team.

- Support meeting coordination, training preparation, onboarding sessions, staff communications, and project follow-up.

- Use project management systems, shared drives, spreadsheets, and internal tracking tools to monitor tasks and deadlines.

- Assist with internal communication between leadership, clinical staff, peer staff, contractors, and administrative personnel.

- Support a culture of accountability, professionalism, timely communication, and mission alignment.

Travel and Location Requirements

- This position supports all Peer Connect locations.

- This role requires 100% travel between Peer Connect locations, program sites, community partner sites, and other work-related locations as assigned.

- Candidate must have reliable transportation, a valid driver's license, and the ability to travel as needed during the workday.

- This is not a remote-only position.

Required Qualifications

- At least 2 years of experience in office administration, office management, HR support, operations coordination, healthcare administration, behavioral health administration, or a related role.

- Strong organizational skills and ability to manage multiple tasks, deadlines, and priorities.

- Excellent written and verbal communication skills.

- Ability to handle confidential personnel, contractor, client, and business information with professionalism.

- Comfortable using email, shared drives, Google Workspace or Microsoft Office, spreadsheets, online forms, and basic tracking systems.

- Ability to follow through independently and communicate when support, clarification, or escalation is needed.

- Professional, respectful, trauma-informed, and culturally responsive communication style.

- Ability to work with people from diverse backgrounds, including individuals in recovery, justice-involved individuals, families, providers, and community partners.

- Reliable transportation and ability to travel between all Peer Connect locations.

Preferred Qualifications

- Experience in behavioral health, peer recovery support, substance use recovery, Medicaid-funded services, healthcare administration, human services, or nonprofit operations.

- Experience with onboarding, HR files, personnel records, credential tracking, compliance documentation, or contractor coordination.

- Experience supporting audits, credentialing, payer reviews, provider enrollment, training records, or accreditation preparation.

- Familiarity with Monday.com, Google Drive, electronic health records, billing systems, HR tracking tools, or project management platforms.

- Understanding of peer support services, recovery-oriented care, trauma-informed practices, and professional boundaries.

- Bilingual skills are a plus.

Ideal Candidate

The ideal candidate is someone who is highly organized, dependable, emotionally mature, and able to create structure in a growing organization. This person should be able to balance compassion with accountability, maintain confidentiality, communicate clearly, support leadership, and help staff and contractors stay aligned with organizational expectations.

This role is a good fit for someone who enjoys building systems, tracking details, supporting people, solving administrative problems, and working in a mission-driven environment.

Work Environment

This position may include work in office settings, program locations, community partner locations, training environments, and administrative meetings. The role requires flexibility, professionalism, strong boundaries, and the ability to work in a fast-paced behavioral health and recovery-focused organization.

Compensation and Employment Status

- Salary: $65,000 per year

- Job Type: Full-time

- Employment Status: W-2 employee

- Travel: 100% travel required across all Peer Connect locations and assigned work sites

Application Instructions

Please submit your resume and a brief statement explaining your experience with office management, HR support, onboarding, administrative systems, compliance tracking, and why you are interested in supporting Peer Connect LLC's mission.

Equal Opportunity Statement

Peer Connect LLC is an equal opportunity employer. We value professionalism, lived experience, cultural humility, accountability, and respect. We encourage qualified candidates who are committed to recovery-oriented and community-centered work to apply.

Pay: $65,000.00 per year

Benefits:

• Flexible schedule

People with a criminal record are encouraged to apply

Experience:

• Human resources: 2 years (Required)

License/Certification:

• SHRM Certified Professional (Required)

Ability to Commute:

• Colorado Springs, CO 80909 (Required)

Work Location: In person