HR and Operations Manager

REPORTS TO: Executive Director

ABOUT HOPE BUILDERS: Hope Builders is a nationally recognized workforce development agency that empowers young people with the mentorship, job training and life skills needed to transform their lives and achieve enduring personal and professional success. Hope Builders bridges the gap between employers, who need skilled reliable workers and young adults (ages of 18-28) who face many barriers to employment. Programs offer free job training in healthcare, construction, and child development coupled with intensive wrap-around services, case management, and employment readiness coaching to ensure trainees become workforce ready. Job placement is facilitated through Hope Builders Career Connections (HBCC), a subsidiary company venture which operates as a staffing agency. For more information, please visit www.tsjhopebuilders.org.

POSITION SUMMARY: The HR and Operations Manager is an experienced human resources professional with working understanding of business operations. This individual is a hands-on strategic thinker who can streamline organizational processes, foster a positive working environment, and contribute to the overall success of our mission. The ideal candidate plays a crucial role in managing all functions of human resources including talent acquisition, onboarding/exits, employee relations, and regulatory compliance. Additionally, this individual also supervises a small team with responsibility for vendor management, facility maintenance, and administration of IT system ensuring the organization operates in a manner aligned to its strategic vision. Responsibilities outlined below are carried out for Hope Builders and HBCC as stated in the existing management agreement between the entities.

KEY RESPONSIBILITIES:

Human Resources (70%)

• Staffing – includes recruitment, hiring, onboarding, training, and firing employees, create job descriptions, post ads, and manage the hiring process.
• Compensation and benefits – includes administering pay, benefits, and leave.
• Employee Relations – Develop and support employee retention strategies and design effective onboarding and training programs, manage employee relations, performance evaluations, and professional development. Provide coaching to managers on performance management and employee development strategies.
• Compliance – Ensure compliance with rules and regulations; Develop and implement HR policies and procedures in alignment with organizational goals.
• Support and assist the Executive Director with all administrative duties associate with the board of directors. This includes the preparation and distribution of meeting materials, minutes for regular board meetings for Hope Builders and HBCC. Take and prepare minutes at meetings of the board of directors.
• Calendar and assist in the coordination of events, meetings and celebrations for staff, boards and committees on site and off site. Work with the Executive Director to set and maintain an annual budget for expenditures for staff related activities.
• HBCC only – Manage a year-round internship program that provides paid work experience opportunities for low-income youth and young adults (16-28) in the public and nonprofit sectors. Communicate with internship partners on on/off boarding, timecard management, and performance management.
• Provide HR training to trainees in each cohort of Hope Builders training program.

Operations and Facilities (30%)

• Manage facility usage, physical asset management, general building security, coordinates administration of IT support, and ongoing maintenance of physical spaces
• Maintain, foster, and supervise vendor relationships
• Represents the organization at meetings pertaining to property ownership and management by attending meetings or serving as a liaison
• Collaborate with cross-functional teams to identify areas of improvement; Streamline internal processes to enhance organizational efficiency.
• Ensure compliance with legal and regulatory requirements.
• Conduct office safety trainings to staff and trainees of Hope Builders training program.
• Performs other duties as assigned.
• Oversee management of supply inventory (office and maintenance) by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
• Supervise assistant positions for HR and Operations

QUALIFICATIONS:

• Minimum of 5 years of experience in an administrative role with comprehensive human resources experience required
• Project management experience a plus
• Excellent organizational skills; meticulous; Ability to self-start. Results and deadline driven.
• Ability to work with frequent interruptions and changes in workload priorities, ability to prioritize tasks
• Experience with and appreciation for working in a resource-constrained, nonprofit or community-based setting with colleagues who are deeply passionate about the organization's mission and clients
• Strong written and oral communication skills
• Ability to collect meaningful data and draw conclusions
• Intermediate level proficiency in MS Word and Excel
• Must have a valid CA Driver’s License, reliable transportation, and meet state required automobile insurance minimums
• Actively maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Ability to sit at a desk or computer for extended periods. Ability to lift at least 20 pounds. Ability to go up and down stairs throughout the day
• Demonstrates competencies in line with the core values that are the foundation of all activities performed by employees in order to achieve the mission of Hope Builders.

COMPENSATION AND BENEFITS – Comprehensive compensation plan provided including:

• This is a full-time position
• $80,000-85,000 salary range related to experience and education
• Robust medical, dental, and vision benefits plans
• 401(k) retirement plan with employer match
• Generous vacation time accrual
• Hybrid (remote and in-person) work schedules available

STATEMENT ABOUT POSITION:

This job description is not intended to be all-inclusive, and employee will perform other reasonably related job duties as assigned by immediate supervisor or other management as required. It is not intended to be construed as an exhaustive list of all responsibilities. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Employment at Hope Builders may be terminated at will by the employee or Hope Builders at any time with or without cause and with or without notice.

Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Santa Ana, CA 92701 (Required)

Ability to Relocate:

• Santa Ana, CA 92701: Relocate before starting work (Required)

Work Location: Hybrid remote in Santa Ana, CA 92701