HR Assistant Manager (BPO Industry)

Job Role Overview

We are looking for an experienced and dynamic Senior HR Generalist with a strong background in the BPO/Call Center industry. This role is critical to driving HR initiatives that support business objectives while fostering a positive workplace culture. The ideal candidate will be a proactive, detail-oriented HR professional who thrives in a fast-paced environment and has prior hands-on experience in managing HR operations in the BPO sector.

Job Key Responsibilities

Talent Acquisition & Onboarding

• Manage the full-cycle recruitment process: job postings, resume screening, interviews, and onboarding.
• Focus on hiring for call center and BPO operations roles.
• Employee Relations
• Address employee concerns, manage grievance handling, and support conflict resolution.
• Foster a healthy, engaging, and performance-driven workplace culture.

HR Operations & Compliance

• Maintain accurate employee records and ensure compliance with company policies and labor laws.
• Ensure adherence to HR and operational standards relevant to the BPO industry.

Performance & Development

• Administer performance appraisal cycles and support managers with performance improvement plans.
• Drive employee engagement, retention, and training initiatives.

Compensation & Benefits

• Administer employee benefits programs and provide support on related queries.
• Coordinate with payroll teams/providers to ensure accurate and timely payroll processing.

HRIS & Reporting

• Manage HRIS/ATS tools for employee data, recruitment tracking, and reporting.
• Generate and analyze HR metrics for decision-making.

Qualifications & Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 4–6 years of HR Generalist experience, with at least 2+ years in the BPO/Call Center industry (mandatory).
• Strong knowledge of HR laws, regulations, and HR best practices.
• Proven experience in handling employee engagement, operations, and recruitment in BPO environments.
• Excellent communication, conflict management, and interpersonal skills.
• Strong organizational skills and the ability to manage multiple priorities.
• Ability to maintain confidentiality and discretion in handling sensitive information.

Preferred Skills

• Professional HR certification (e.g., PHR, SHRM-CP) is a plus.
• Experience working night shifts and managing large-scale BPO teams.
• Strong analytical and reporting skills.

Location: Wapda Town, Lahore

Shift Timing: 5:30 PM – 2:30 AM (Night Shift)

Compensation: PKR 150,000 – 200,000 per month

Job Type: Full-time

Pay: Rs150,000.00 - Rs200,000.00 per month

Work Location: In person