HR & Business Operations Specialist

Job Description

Job Title: HR & Business Operations Specialist (Home Health)

Department: Human Resources & Business Operations
Reports To: VP of Human Resources & Business Operations
FLSA Status: Exempt / Non-Exempt (based on final scope)
Location: Hybrid / In-Office (Multi-Branch Support)

Position Summary

The HR & Business Operations Specialist plays a critical cross-functional role supporting human resources operations, employee engagement and performance initiatives, benefits administration, and branch office operations within a growing home health organization. This role serves as a key execution partner to HR leadership, ensuring programs, processes, and day-to-day operations run efficiently across all locations.

This position is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced healthcare environment and enjoys balancing people-focused HR work with operational support.

Key Responsibilities

Human Resources Operations

• Support day-to-day HR functions including employee onboarding, offboarding, personnel changes, and HRIS updates
• Assist with policy administration, documentation, audits, and compliance support (state, federal, and healthcare-specific)
• Serve as a first-line HR contact for employee questions, escalating complex matters as appropriate
• Maintain accurate employee records and confidential HR files

Benefits Administration

• Assist with administration of employee benefits programs including medical, dental, vision, life, disability, and 401(k)
• Support open enrollment, new hire enrollments, qualifying life events, and benefit terminations
• Act as a liaison between employees, vendors, payroll, and Finance for benefits-related questions and reconciliations
• Assist with benefits audits, reporting, and documentation

Performance Management & Employee Engagement

• Support performance management processes including goal tracking, bi-annual reviews, and 360° review cycles
• Assist in coordinating leadership development, training programs, and employee engagement initiatives
• Support employee surveys, feedback collection, and follow-up action tracking
• Help reinforce company culture, retention efforts, and employee experience initiatives across branches

Branch Office & Business Operations Support

• Provide operational support to branch offices related to staffing coordination, onboarding logistics, and administrative needs
• Assist with branch-level HR and operations requests, ensuring consistency across locations
• Support office operations including vendor coordination, facilities requests, and general administrative needs
• Track operational metrics, tasks, and projects related to HR and business operations

Qualifications & Experience

Required

• 2–5 years of experience in Human Resources, Business Operations, or Office Management (healthcare or home health preferred)
• Working knowledge of HR operations, benefits administration, and employee relations
• Strong organizational skills with high attention to detail and follow-through
• Ability to manage multiple priorities across HR and operational functions
• High level of discretion and professionalism handling confidential information
• Proficiency with HRIS systems, Microsoft Office (Excel, Word, Outlook), and collaboration tools

Preferred

• Experience in home health, hospice, or healthcare services
• Familiarity with multi-state HR compliance and healthcare regulations
• Experience supporting performance management or engagement programs
• HR certification (PHR, SHRM-CP) a plus

Working Conditions / Work Environment

• Work is performed in a professional office environment with regular interaction with branch leadership, field staff, and corporate teams.
• This role may require periodic travel to branch offices to support onboarding, training, or operational needs.
• Standard work hours are Monday–Friday; however, flexibility may be required during peak periods such as open enrollment, performance review cycles, audits, system implementations, or organizational growth initiatives.
• The position involves prolonged periods of sitting, computer use, and telephone or virtual communication.
• Occasional lifting of office materials (up to 25 pounds) may be required.
• The role requires the ability to manage multiple priorities in a fast-paced, evolving healthcare environment while maintaining confidentiality and professionalism.
• Hybrid or in-office work expectations are based on business needs and may be adjusted at the Company’s discretion.

Core Competencies

• Strong communication and interpersonal skills
• Process-driven with a continuous improvement mindset
• Comfortable working cross-functionally with HR, Finance, Operations, and Branch Leadership
• Ability to work independently while supporting a growing, fast-moving organization

Why Join Us

• Be part of a rapidly growing home health organization
• Exposure to enterprise-level HR and business operations
• Opportunity to grow into advanced HR or Operations leadership roles
• Make a direct impact on employee experience and operational excellence

Acknowledgment and Attestation

I acknowledge that I have received and reviewed the above job description.

I understand the essential duties, responsibilities, qualifications, and physical requirements associated with this role. I understand that the responsibilities outlined are not all-inclusive and may be expanded, reduced, or changed at any time, with or without prior notice, based on the needs of the Company.

I understand that I am responsible for fulfilling the duties and expectations of this position and that failure to do so may result in performance discussions and/or disciplinary action, up to and including termination.

I further understand and agree that:

• This job description does not constitute a contract of employment.
• My employment is at-will unless otherwise specified in a written agreement signed by authorized Company leadership.
• I am responsible for maintaining any required credentials, licenses, or certifications for this role.
• I will request clarification from my supervisor or Human Resources if I have any questions about my job responsibilities or expectations.