HR Business Partner

Lumos is looking for an experienced HR Business Partner who is passionate about people, growth, and building strong teams. In this role, you will work closely with leaders across the business to create an environment where employees feel supported, empowered, and equipped to do their best work.

You will play an important part in driving our people strategy through talent management, employee relations, process improvements, and organizational development while helping Lumos continue to grow and thrive. If you bring both strategic thinking and genuine care for people, we would love to hear from you!

***This position is remote in alignment with Lumos Markets***

Company Summary

Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we've joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos' infrastructure expertise with T-Mobile's national reach to bring fiber to more homes than ever before.

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can't be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That's why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there's no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We're passionate about our customers' experience. Their futures don't stand still, and neither do ours. We'll never stop reinventing ourselves to meet our customers' evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people's lives.

Essential Functions

Strategic HR Partnership & Compliance

• Partner closely with business leaders as a trusted advisor, providing practical, data-driven HR guidance that aligns people strategies with business goals.
• Lead regular check-ins and business reviews to assess team health, identify workforce needs, & drive organizational effectiveness.
• Develop and implement performance reviews, succession plans, and development initiatives that build leadership capability and strengthen bench strength.
• Interpret and apply employment laws and HR policies to ensure compliance, consistency, & sound decision-making across the organization.
• Coach leaders on complex people matters, balancing business priorities with legal and ethical best practices.
• Design & deliver training sessions that improve understanding of policies, performance expectations, and manager accountability.

Employee Relations

• Partner with leaders to proactively manage employee relations matters, providing expert coaching on performance, policy interpretation, & corrective action.
• Lead investigations and guide resolution of complex issues to ensure fairness, consistency, and compliance with company standards.
• Build leader capability by equipping managers with the tools & confidence to navigate sensitive employee situations effectively.
• Foster a culture of transparency and trust through open communication, timely feedback, and proactive conflict management.

Talent Management

• Partner with Talent Acquisition and hiring managers on compensation and hiring decisions.
• Identify talent gaps, support succession planning, and collaborate on workforce development.
• Contribute to onboarding efforts to ensure a smooth transition for new hires.

Employee Experience and Culture

• Champion Lumos's culture by driving programs that promote engagement, inclusion, & professional growth.
• Partner with leaders to build connected, high-performing teams grounded in our values and shared purpose.
• Analyze employee feedback and engagement data to recommend actions that enhance satisfaction and retention.
• Model authentic, people-first leadership and reinforce Lumos's commitment to a supportive and empowering workplace.

Knowledge, Skills, and Abilities Required

• Proven success building strong, trust-based relationships with leaders and teams while providing thoughtful, action-oriented HR partnership.
• Strong business acumen with the ability to influence decisions, challenge constructively, and align people strategies with organizational goals.
• Exceptional communication skills with a proven ability to translate complex issues into clear, practical guidance.
• Highly organized and adaptable, able to manage multiple priorities in a fast-paced, evolving environment while maintaining accuracy and follow-through.
• Proficient in Microsoft Word, Excel, PowerPoint, and HRIS platforms.

Other Experience & Requirements

• 3+ years of direct, hands-on HR Business Partner experience providing proactive support to multiple organizational leaders and their teams.
• 5+ years of progressive HR experience in a fast-paced, growth-oriented environment, with hands-on expertise in employee relations, and performance management.
• Demonstrated success improving team performance, engagement, and retention through strategic HR initiatives and data-driven insights.
• Experience supporting unionized or represented employee groups preferred.
• Background in the fiber, telecommunications, or technology industry preferred.
• Bachelor's degree in Human Resources, Business Administration, or a related field preferred; advanced degree or professional certification (SHRM-CP, PHR, or higher) preferred.

Physical Requirements

• Frequent use of a computer, keyboard, and other standard office equipment.
• Regular use of sight, hearing, speech, and comprehension to perform essential job functions.
• Primarily remote work with occasional travel to a Lumos office or offsite meetings as needed.
• Must be able to sit or remain in a stationary position for extended periods.