HR Business Partner

• Job Purpose:

Act as a strategic HR partner to business leaders and employees across Modupay’s functions. Drive organizational effectiveness by leading Performance Management cycles, refining HR Policies & Procedures, champion organization-wide engagement initiatives and providing expert Employee Relations support.

As the SPOC for all HR-related matters, this role is pivotal in aligning HR strategies with business objectives, fostering a positive work culture and ensuring compliance across all departments.

• Key Accountabilities:

Performance Management

• Performance Cycle Management: Lead end-to-end Performance Management cycle, including objectives setting, mid-year reviews, and annual appraisals ensuring alignment with business objectives and timelines.
• Coaching & Guidance: Coach managers and employees on performance-related matters, providing guidance on goal setting, feedback delivery, and individual development plans (IDPs).
• Data-Driven Insights: Analyze performance data to identify trends, gaps, and opportunities, providing actionable insights to leadership for talent development and succession planning.
• Calibration & Fairness: Facilitate calibration sessions to ensure consistency and fairness in performance ratings across departments.

Policies & Procedures

• Policy Development & Refinement: Develop, review, and update HR policies and procedures to ensure they remain current, compliant with local labor law and aligned with Modupay’s evolving business needs.
• HR Handbook Management: Own the Employee Handbook ensuring it is accessible, clearly communicated, and consistently applied across the organization.
• Compliance & Risk Mitigation: Partner with Legal and Compliance teams to ensure all HR practices adhere to regulatory requirements, minimizing organizational risk.
• Process Improvement: Continuously assess and improve HR processes for efficiency, automation, and a better employee experience.

Organizational Development (OD)

• Organizational Design: Partner with business leaders on organizational structure reviews, workforce planning, and role rationalization to support scalability and agility.
• Talent Management Support: Collaborate with Talent Acquisition and L&D teams to identify skill gaps, support succession planning, and drive career pathing initiatives.
• Change Management: Support organizational change initiatives by assessing impact, facilitating communication, and guiding employees and managers through transitions.
• Culture & Engagement: Act as a culture champion, driving employee engagement initiatives and fostering an inclusive, high-performance work environment.

Employee Relations & Stakeholder Management

• Single Point of Contact (SPOC): Serve as the primary HR contact for all departments, building trusted advisor relationships with managers and employees.
• Employee Relations Management: Handle complex employee relations cases, including grievances, disciplinary actions, and investigations, ensuring fairness, confidentiality, and compliance.
• Conflict Resolution: Resolve workplace conflicts, promoting a healthy and respectful work environment.
• Advisory Role: Provide day-to-day HR advice and support to managers and employees on a wide range of HR matters.

• Skills & Experience:

• Experience: 6-8 years of proven experience as an HR Business Partner, preferably within a corporate, banking, fintech, or fast-paced scaling environment.
• Organizational Development (OD): Solid, hands-on experience in OD initiatives.
• Employee Relations: Deep expertise in managing complex employee relations cases, disciplinary processes, and grievance handling.
• Stakeholder Management: Proven ability to build credible relationships and influence stakeholders at all levels, acting as a trusted SPOC.
• Policy & Process Orientation: Strong experience in drafting, implementing, and refining HR policies and procedures with a keen eye for compliance and operational efficiency.
• Problem-Solving: Proactive mindset with the ability to navigate ambiguity, handle sensitive situations with discretion, and provide practical solutions.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
• Tech Savvy: Proficiency in SAP and Microsoft Office applications.