HR Business Partner (HRBP)

Role Objective

The HR Business Partner (HRBP) will act as a strategic partner to business and operations leaders, driving people initiatives aligned with business objectives. The role involves managing employee relations, performance management, engagement, and compliance in a UK-shift ITES/KPO environment.

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Key Responsibilities

Business & Stakeholder Partnering

• Partner with operations and business leaders to align HR strategy with
  
  

business goals

• Provide HR advisory support on workforce planning, productivity, and
  
  

organizational effectiveness

• Support change management initiatives in a dynamic ITES/KPO setup
  
  

Employee Relations & Engagement

• Handle employee grievances, disciplinary actions, and escalations
• Drive employee engagement, retention, and wellness initiatives
• Ensure a positive employee experience across the lifecycle
  
  

Performance & Talent Management

• Manage end-to-end performance management cycles (KRAs, appraisals,
  
  

feedback)

• Identify high-potential talent and support career development
  
  

initiatives

• Partner with L&D for training and capability-building programs
• HR Operations & Compliance
• Ensure compliance with labor laws, statutory requirements, and
  
  

internal HR policies

• Oversee onboarding, confirmations, transfers, exits, and documentation
• Maintain HR MIS, dashboards, and analytics for leadership reporting
• Cross-Functional Collaboration
• Work closely with Talent Acquisition, Payroll, and HR COEs
• Act as a liaison between employees and management
• Support HR initiatives for UK shift and night-shift workforce
  
  

Skills & Competencies

• Strong HRBP experience in ITES / KPO / BPM industry
• Hands-on experience managing UK shift / night-shift workforce
• Excellent employee relations and stakeholder management skills
• Good knowledge of labor laws and HR compliance
• Strong communication, problem-solving, and analytical abilities
  
  

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Educational Qualification

• MBA / PGDM in Human Resources or equivalent.
  
  

Skills: payroll,talent acquisition,human resource,,hrbp,employee relations,operations,performance management,analytics