HR Business Partnerships Manager, dnata Travel Group

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Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

As HR Business Partnerships Manager , you will provide an efficient, solutions-focused HR service through effective partnership with HR Business Partners and HR management team, as well as the line. You will be responsible for coaching and guidance in relation to managing people, positions and work. Identify people related trends and feed insights into the HRBP team.

You will be responsible for the delivery of more comprehensive and specialised HR with SME knowledge of HR issues across more than one area by maintaining complex case management, escalations and activities related to project work. This role involves frequent business travel and is based full-time in our dnata Travel office in Dubai.

In this role, you will:

Employee Relations - Mediate complex issues and personalities. Work closely with the line to enable them to manage investigations and hearings. Manage and resolve highly complex employee relations issues.
Conduct effective, thorough and objective investigations. Identify and escalate cases considered high risk to the appropriate manager and partner with the Employee Assistance Programme (EAP) to support managers and employees with specific needs or sensitive cases.
HR Partnering - Provide HR guidance when delivering HR products and align products to the department requirements to support the department to achieve their goals. Provide advice and guidance for managers on employee or organisational related queries, whether approached directly or via HR Shared Services. Ensure HR matters are handled fairly and consistently in line with company requirements and local employment laws.
Project & HR Calendar Delivery - Act as a point-of-contact and support on key HR projects or events. Support activities in the HR calendar such as implementation of annual pay reviews (merit pot allocation), profit share, etc.
Managing Attendance - Provide a targeted coaching and advisory service to managers on attendance management. In partnership with the line and HR Shared Services, manage complex cases of long/short term sickness absence, industrial injury and occupational health referrals in accordance with company policy.
Organisation Changes - Support the roll out of organisational and HR change initiative / projects which have significant people implications. This includes organisational design, job role review and job evaluation. Drive and communicate strategic and operational change in the business.
Performance Culture - Help drive organisational performance through performance management by working with line managers with goal setting, development planning, individual reviews, and in the provision of relevant information in relation to trends and areas of focus or improvement.
Culture and Engagement - Provide relevant insights regarding engagement and departmental culture, based on interaction with employees through formal and informal channels, and become involved in projects that are focused on the improvement of departmental culture and/or engagement levels.
Improvement Focus - Identify HR process and propose improvements with a focus on customer experience, simplification and efficiency. Develop and promote feedback mechanisms for employees and managers to influence the continuous improvement of HR services and process. Lead change projects within the team or support larger/more complex projects through collaboration with colleagues.
Source, select and develop - Involvement in both local and overseas recruitment campaigns, applying sound selection practices and methodologies to attract and appoint top talent into the business, coaching managers throughout the process. Identifies training needs for business units and individual executive coaching needs and provide input to HRBP to the development of the strategy (specific to international)
Quality delivery focus - Ensure strong relationships and networks are built across the HR teams to ensure a seamless, quality-led service to the business.

Qualification

To be considered for the role, you must meet the below requirements:

Bachelor’s degree in a related subject (HR, Business, Humanities).
Minimum 8 years of experience in Human Resources, with experience in an advisory capacity.
Technologically savvy, customer orientated, and solutions focussed.
Able to coach, mentor, build positive relationships and collaborate effectively.
Able to remain impartial, use diplomacy and resolve conflict whilst maintaining effective relationships.
Analytical, able to identify trends and offer solutions.

You’ll have an edge if you have:

Sound knowledge of Aviation, Airport operations or Travel management industry.
Professional accreditation (CIPD, AHRI or equivalent).

At dnata part of Emirates Group were committed to providing our employees with opportunities to grow and develop in their careers So if youre looking for a challenging and rewarding opportunity apply today and join our team.

Recruitment Process and Timeline

dnata part of Emirates Group is an international organisation with employees from over 170 nationalities we encourage applications from across the globe Your application journey begins by applying via our Careers website Please ensure your CV is up to date for our talent acquisition team to review your profile If you meet the criteria of the role you will then be invited to complete a HireVue video interview to share more about your experience and your career aspirations If you are shortlisted you will then be invited to interview with our hiring managers If you are successful your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website -

www.emirates.c

om/careers

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