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HR Coordinator/Administrative Assistant
Benefits:
- Competitive salary
- Paid time off
- Training & development
At Nurse Next Door, our purpose is Making Lives Better through Happier Aging. We help
seniors stay in their homes for as long as they choose, and our real talent is caring and
connecting to seniors’ hearts. We have a mission to help seniors continue doing what they
love most. We are driven by Bold Kindness, a culture and leadership philosophy that reflects a
kinder, more compassionate way of developing people. We are not just another homecare
company fulfilling daily tasks, we are a company that admires people and seeks to make a
difference in everything we do. By working at Nurse Next Door you will be part of a growing
company that is helping seniors do what they love again - that is Happier Aging!
As a member of the Nurse Next Door team you understand how to hustle with heart - this is
essential. You enjoy working collaboratively with a high degree of autonomy and thrive by
seeing results. You are a self led leader who takes responsibility for your own actions. You live
and breathe our People Promise - you love coming to work and are having fun along the way!
As the People Experience Coordinator, your role is essential for achieving our business goals
to ensure that we have the necessary availability of Caregivers to meet our client’s needs and
grow the business. You drive results through the following main duties and responsibilities:
Recruitment:
- Follows the Nurse Next Door people system to lead all aspects of recruitment and
building a solid people pipeline
- Manages all job postings on recruitment portals and web pages
- Develops community relationships to drive a strong Caregiver referral network
through employment centers, local nursing colleges and other avenues
Hiring:
- Works in close partnership with the Scheduling and Care Designer team, ensuring
that staffing levels are above 25% in order to deliver continuity of care and ensuring
zero cancellations on client’s visits due to lack of available staff
- Collaborates effectively with Care Designers to match Caregivers to Clients to deliver
on our Brand Promise of the perfect match
- Oversees all administrative policies, procedures and practices to be in compliance with
employment standards; be the expert in your local market
- Takes a proactive approach in supporting with scheduling solutions as needed
- Responsible for data integrity in the scheduling software
Onboarding:
- Coordinates and leads Nurse Next Door Discovery Day
- Ensures Caregivers have been trained and are able to efficiently use all Nurse Next
Door systems
- Leads, implements and ensures 100% adoption of new People programs and special
projects as directed
- Educates Caregivers on our NPS employee survey, working to achieve goal of 10 NPS
and acting on feedback to improve existing experience
Engagement:
- Champion of employee engagement, growth and development opportunities in line
with the Year of the Caregiver initiatives
- Builds relationships with existing employees to understand career goals and support
with identifying a future career roadmap
End of Employment:
- Updates Caregiver files and AlayaCare information upon end of employment
- Completes End of Employment for exiting employees
Availability:
- Part time/Full time
Business Relationships
- Reports to the Franchise Partner
- Works closely in partnership with Care Designers, Client Care Ambassadors and Care
Services Center
Key Metrics:
- NPS; Client and Employee Score of 10
- Ensures staffing levels are above 25% and zero canceled visits due to lack of available
staff
Requirements:
- Experience recruiting A-Players in a high volume and fast growth environment
- Minimum three years progressive management experience in operational and/or
service delivery
- Intentional organization, planning, time management and multitasking skills
- Demonstrated exceptional written and verbal communication skills
- Strong computer skills, proficient in G-Suite: Gmail, drive, docs, calendar
- Intentional organization, planning, time management and multitasking skills
- Fluency in other languages other than English considered an asset
- Background or Criminal Record Check with a Vulnerable Sector Search (updated every 5 years if continued employment
Pay: $24.00 - $27.00 per hour
Expected hours: 40.0 per week
Benefits:
- Employee discount
- Paid time off
- Professional development assistance
- Referral program
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Burlingame, CA 94010 (Required)
Ability to Relocate:
- Burlingame, CA 94010: Relocate before starting work (Required)
Work Location: In person
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.
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