HR Customer Service Representative

HR Customer Service Representative

Contract opportunity.
This is a remote opportunity with the requirement to go into office occasionally.

About this Position Step into a phone-based HR support role where you will be the go-to resource for employees navigating benefits, leave, and HR systems. If you enjoy helping people, solving problems, and want to grow your career in HR, this is a great way to build real-world experience with a major organization.

Job Responsibilities

• Respond to employee inquiries on HR policies, benefits, leaves of absence, and time off through phone and email
• Help employees and managers navigate HR systems and complete HR transactions
• Document call summaries and case details in the case management system
• Escalate complex issues to specialists or HR business partners as needed
• Stay current on HR policies and procedures to provide accurate, helpful support

Skills/Requirements

• Comfortable handling a high volume of phone calls while documenting conversations
• Strong communication, organizational, and customer service skills
• Ability to multitask and stay calm in a fast-paced environment
• Proficient in Microsoft Office, especially Excel, Word, and Outlook
• Experience with Workday or ServiceNow is a plus

Additional Information:

• Hybrid role based in Framingham, MA — mostly remote with occasional in-office days as needed
• 36.25 hours per week, 9am to 5pm shift
• 6-month contract with strong potential for extension for the right candidate
• Great opportunity for candidates interested in growing a career in HR

Pay Range: $22/hour

Pay: $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Professional development assistance
• Vision insurance

Work Location: Hybrid remote in Framingham, MA 01701