HR Executive (Attendance)

HR Operations Executive

Company Overview:

It is a leading provider of back-office and outsourcing solutions, serving international clients with a strong focus on the GCC region. With a team of over 140 professionals across our offices in Karachi, Lahore, and Faisalabad, we specialize in delivering reliable, scalable, and cost-efficient services tailored to our clients’ business needs. Our expertise in managing end-to-end business processes allows our clients to focus on growth while we handle their operational support with efficiency and professionalism.

Job Summary

The HR Operations Executive is responsible for managing day-to-day HR operations, ensuring compliance with labor laws, handling HR systems, payroll, performance management, and benefits administration. The role requires a tech-savvy individual who can streamline HR processes and deliver a seamless employee experience.

Duties -Key Result Areas (KRAs) & Key Performance Indicators (KPIs)

1. HR Operations & Administration

KRA: Efficient management of employee lifecycle and HR processes.

KPIs:

• 100% accuracy in employee records and HRIS data.
• Timely processing of payroll inputs with <2% error rate.
• Onboarding completion within defined timeline (e.g., 3 working days).
• Exit clearances processed within policy timelines.

2. Compliance & Policy Management

KRA: Ensure company compliance with labor laws and policies.

KPIs:

• Zero compliance penalties or legal issues.
• 100% timely submission of EOBI, social security, and other statutory contributions.
• Compliance audit reports with ≥95% accuracy.
• Regular policy updates (at least once annually).

3. HR Technology & Digital Transformation

KRA: Effective utilization and optimization of HR software.

KPIs:

• 90%+ employee adoption of HR systems (self-service portals, leave/attendance, etc.).
• Reduction in manual HR tasks through automation (target: 20–30% yearly).
• Timely generation of monthly HR dashboards/reports.
• Zero unresolved HR system tickets beyond timeline.

4. Performance Management

KRA: Smooth execution of performance review cycles.

KPIs:

• 100% completion rate of performance appraisals within deadlines.
• Timely goal-setting for all employees (within first month of cycle).
• Performance reports shared with management within agreed timeline.
• Manager satisfaction score ≥85% for performance management process.

5. Benefits & Compensation Management

KRA: Accurate and timely administration of compensation & benefits.

KPIs:

• 100% timely processing of increments, allowances, and benefits.
• Employee benefits queries resolved within timeline (e.g., 48 hours).
• Claims processing accuracy ≥98%.
• Employee satisfaction score ≥85% in benefits survey.

6. Employee Support & Relations

KRA: Provide responsive and effective HR support.

KPIs:

• 90%+ employee satisfaction rate in HR services.
• Average response time to employee queries ≤24 hours.
• Reduced HR-related grievances by ≥20% yearly.

7. Process Improvement & Analytics

KRA: Enhance HR efficiency and provide data-driven insights.

KPIs:

• Minimum 2 process improvements implemented per year.
• Monthly/bi annually/anually HR analytics reports submitted on time.
• Reduction in manual interventions/errors by ≥15% annually.

Job Type: Full-time

Work Location: In person