HR Generalist

1. Employee Relations:

· Coordinate and manage employee transfers between store locations, ensuring smooth transitions, proper communication, documentation.

· Coordinating with HRMS team on manager reporting, grade changes, interdepartmental movement & inter country movements.

· Respond promptly and professionally to employee queries and concerns.

· Maintain accurate documentation of employee interactions.

· Handling employee grievances, addressing employee complaints by ensuring fairness through structured process and providing resolutions.

· Manage employee leaves & absconding.

· Support with employee requests, warning & disciplinary letters.

2. Medical Insurance Management:

· Plan yearly renewal process. Vendor identification, quotation management, verification, approval from management in accordance to the budgets and documentation.

· Manage employee enrollment, renewals, and exits in the medical insurance program.

· Coordinate with insurance providers for timely claim processing and issue resolution.

· Educate employees on insurance coverage, benefits, and claim procedures.

· Act as a liaison between employees, HR, and insurance vendors.

· Communicate policy changes and updates clearly to employees.

· Track and update employee medical insurance data in HR systems.

· Maintain and update insurance records and ensure compliance with company policies.

· Preparation of GLPA Addition list of all the 13 countries

3. Employee Records & HRIS Management:

· Verify and maintain organized records of candidate documentation in accordance with data protection and internal compliance standards.

· Ensure employee-related documentation is complete, accurate, and securely stored managed by self.

· Assist in preparing reports related to employees.

· Support audits and compliance checks related to HR.

· Business Card request processing

4. Employee Off-Boarding Process:

· Manage the end-to-end offboarding process including exit interviews, communication with internal teams, and documentation.

· Facilitate structured exit interviews to gather feedback, identify trends, and support continuous improvement in employee experience.

· Notice period confirmation and information to respective stakeholders & visa cancellation process.

· Collaborate with respective teams to revoke system access and retrieve company assets such as laptops, ID cards, and mobile or PDA devices.

· Ensure timely processing of final pay, benefits, and issuance of experience letters and other exit-related documents by connecting with the PRO and Payroll teams.