HR Generalist, Field

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE'LL NEED

The HR Administrator/Generalist supports Wingstop’s Field HR operations and ensures a seamless team member experience. This role administers and enhances field benefits, HRIS, and talent acquisition processes while serving as a key advisor on policy interpretation, compliance, and system issues. Acting as a central hub for HR process execution, data accuracy, and field communication, the HR Administrator/Generalist drives operational excellence across the function.

You will manage benefit programs, maintain HRIS data integrity by resolving Oracle feed errors, and support the recruiting and onboarding lifecycle. Partnering with HR Business Partners and the HRIS team, you’ll ensure accurate data, timely issue resolution, and effective communication through the Field HR website and shared inbox. Through these efforts, you’ll improve efficiency, transparency, and the overall employee experience across Wingstop’s field organization.

Responsibilities:

• Administer and continuously enhance all team member benefit programs, including medical, dental, vision, disability, life, and leaves of absence – ensuring compliance, cost-effectiveness, and alignment with company policy.

• Design and deliver benefit education sessions (open enrollment, new hire orientations) and develop communication materials to ensure employees and Field HR teams fully understand eligibility, coverage, and program changes.

• Serve as the primary liaison to benefit vendors, exercising independent judgment to resolve escalated employee issues, evaluate service performance, and recommend process improvements as needed.

• Oversee HRIS data integrity, including monitoring and resolving Oracle feed errors (e.g., missing or incorrect employee data such as SSN, DOB, home address, or manager/direct report alignment) and recurring data discrepancies, identifying root causes, and developing long-term corrective strategies in partnership with HRIS and IT.

• Oversee field job postings and requisitions, including creating, updating, and closing positions as needed to support hiring needs.

• Advise and oversee recruiting operations, including coordinating field hiring events, managing applicant tracking, background check coordination, I-9 audit reporting, and follow-up to ensure compliance and timely processing.

• Manage and continuously improve the Field Exempt Orientation experience, overseeing logistics, onboarding communications, and participant engagement, and analyzing feedback to recommend improvements.

• Manage the HR shared inbox and department communications, ensuring timely responses and consistent messaging to employees and field leadership.

• Own and maintain the Field HR website and communications, ensuring accurate updates, posting HR processes, and sharing key information and resources with field teams.

• Monitor and authorize department purchasing and expense submissions as needed, ensuring timely processing and proper documentation.

• Partner with Field HR Business Partners to design, plan, and communicate HR initiatives and events that strengthen engagement and operational efficiency.

• Represent the brand in a professional and polished manner, providing service excellence to all customers, and proactively identifying opportunities to improve efficiency in HR operations.

• Frequent use of a computer and HR systems (including Oracle, Microsoft Office products) to maintain employee data and support daily HR operations.

• Collaboration with Field HR and Recruiting teams to assist with hiring events, orientations, and HR initiatives.

• Occasional work outside of regular business hours, based on business needs.

• Travel required: typically once per month to DFW-area locations and once per quarter to Las Vegas locations to support field hiring and onboarding events (domestic only).

• Frequent physical demands include sitting, standing, walking, and light lifting related to event setup or materials.

• Other duties as assigned.

WHAT YOU'LL NEED

• See every day as an opportunity to learn and grow.

• Hold a bachelor’s degree or possess equivalent HR/administrative experience.

• Have 2–4 years of hands-on HR support experience in areas such as benefits, recruiting, or HR systems.

• Thrive in a fast-paced, ever-changing environment.

• Enjoy being the go-to person who helps operations run smoothly behind the scenes.

• Demonstrate strong attention to detail and organizational skills.

• Effectively manage multiple priorities while maintaining data accuracy and confidentiality.

• Communicate clearly, build strong relationships, and take a solutions-oriented approach to challenges.

• Approach every task with professionalism and care.

• Understand how your work directly impacts the experience of both field and corporate team members.

• Take ownership of responsibilities and deliver results independently.

• Continuously seek opportunities to improve processes and systems.

• Bring a proactive, “How can I help?” mindset to every interaction.

WHO YOU ARE

No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.

You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.

You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.

You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.

You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

BENEFITS

Flavor Perks:

• Unlimited paid time off for exempt employees

• One paid volunteer day of your choice

• Competitive bonus structure for eligible roles

• Team member stock purchase plan

• Health savings or flexible spending account options

• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)

• Comprehensive medical, dental, and vision benefits

• Basic life and AD&D insurance provided

• Pet insurance

• Education Assistance

• Wellness reimbursement program

• Paid maternity and paternity leave

Fun is the best Flavor:

• Lunch provided every Tuesday and Thursday in office

• Work from home Fridays

• Discount on Wingstop gift cards

• Onsite game room

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.