HR Helpdesk Administrator

About Us:
EMR is one of the world’s leading metal recycling companies with a history spanning decades. At EMR, our employees are the heart and soul of our organization. We are committed to creating a workplace that prioritizes the well-being and safety of everyone. Our company provides a supportive and inclusive community where everyone's ideas and contributions are valued. We believe in teamwork and collaboration.

Our mission is to provide our customers with efficient and reliable metal recycling services while minimizing the environmental impact of our operations. EMR recycles ten million tons of material annually, everything from beverage cans to aircraft carriers. We work with a wide variety of metals including copper, aluminum, brass, and stainless steel and can recycle it into more than 200 different types of new sustainable raw materials.

EMR offers our team a competitive salary and a comprehensive benefits package, including health insurance, retirement plans with company match, wellbeing benefits, employee assistance program and more. Join us and be a part of a team that puts people first!

HR Helpdesk Administrator

• Camden, NJ

Be the voice of HR. The problem-solver employees count on.
We’re looking for a detail-driven, people-focused HR Helpdesk Administrator to serve as the first point of contact for employee and manager HR questions. In this role, you’ll keep our HR operations running smoothly by managing inquiries, providing timely support, and ensuring every employee has a positive experience when they need help most.
If you enjoy solving problems, staying organized, and helping others navigate HR processes—this could be the perfect fit.

What You’ll Do

• Manage and monitor the HR helpdesk ticketing system daily
• Review, categorize, and prioritize incoming HR inquiries
• Respond to routine HR and policy-related questions with accuracy and professionalism
• Route or escalate complex inquiries to the appropriate HR team members
• Ensure timely responses and meet established service level expectations (SLAs)
• Maintain detailed and accurate documentation of all inquiries and resolutions
• Identify trends and recommend process improvements
• Create and update knowledge base articles, FAQs, and standard responses
• Handle sensitive and confidential information with discretion
• Provide general HR administrative support as needed

What You Bring

• Strong communication skills—both written and verbal
• Excellent organization and time management abilities
• High attention to detail and accuracy
• A customer-service mindset with a professional, approachable demeanor
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Proven ability to maintain confidentiality and exercise discretion
• Self-motivated with the ability to work independently

Qualifications

Required:

• Bachelor’s degree in Human Resources OR
• 1–3 years of HR, HR administration, or related experience

Preferred:

• Experience using a helpdesk or ticketing system
• Customer service or employee-facing support experience
• Familiarity with HRIS systems

What to Expect

• Office-based role in Camden, NJ
• Some travel may be necessary (must have reliable transportation)

Why Join Us?
You’ll play a critical role in shaping the employee experience—ensuring every question is answered, every concern is handled, and every interaction reflects the best of HR.

EMR USA Metal Recycling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve lawful workforce.