HR Manager

Job Title: HR Manager

Location: Shamsabad, Rawalpindi
Industry: Call Center / BPO
Shift: Night
Job Type: In-Person, Full-Time
Experience Required: Minimum 2 Years
Education: Bachelor’s degree in HRM, BBA, or a relevant field

Job Summary

We are looking for a proactive and experienced HR Manager to manage and oversee all human resource functions for our call center operations. The ideal candidate will have hands-on experience in hiring for call centers, employee relations, and performance management.

Key Responsibilities

• Manage end-to-end recruitment and onboarding for call center roles (CSRs, agents, supervisors, QA, etc.)
• Develop and implement HR policies, SOPs, and procedures
• Handle attendance, shift management coordination, and employee records
• Oversee performance management, appraisals, and disciplinary processes
• Address employee grievances and maintain a positive work culture
• Coordinate training programs and employee development initiatives
• Manage employee retention strategies and reduce attrition
• Act as a bridge between management and employees

Required Skills & Qualifications

• Bachelor’s degree in HRM, BBA, or a relevant discipline
• Minimum 2 years of HR experience, preferably in a call center or BPO
• Strong knowledge of recruitment processes and call center KPIs
• Excellent communication and interpersonal skills
• Ability to handle pressure and manage a fast-paced environment
• Strong organizational and documentation skills
• Proficient in MS Office (Excel, Word, reporting)

If this feels like you, hit Apply.

Job Type: Full-time

Pay: Rs70,000.00 - Rs120,000.00 per month

Experience:

• Human Resources Management: 2 years (Preferred)

Work Location: In person