HR Manager (Hospitality & F&B Sector)

Job Summary

The HR Manager (Hospitality & F&B Sector) is responsible for leading and managing all human resource functions across hospitality and food & beverage operations. This role ensures effective manpower planning, employee engagement, compliance with labor regulations, and the development of a high-performance workplace culture aligned with business objectives.

Key Responsibilities1. Recruitment & Workforce Planning

• Lead end-to-end recruitment for all hospitality and F&B positions (kitchen, service, stewarding, outlet staff, supervisors, etc.)
• Coordinate with operations and outlet managers for manpower planning and staffing requirements
• Ensure timely hiring, onboarding, and induction of new employees

2. Employee Relations & Engagement

• Act as the primary contact for employee concerns, grievances, and disciplinary matters
• Maintain a positive working environment across all outlets and departments
• Implement employee engagement initiatives to improve retention and morale

3. Performance Management

• Manage performance appraisal systems for all F&B and hospitality staff
• Support managers in setting KPIs, conducting evaluations, and performance reviews
• Identify training needs based on performance gaps

4. Training & Development

• Develop and implement training programs for service standards, hygiene, safety, and customer service
• Coordinate onboarding training for new hires across all outlets
• Promote continuous learning and skill development

5. HR Policies & Compliance

• Develop, update, and enforce HR policies aligned with company standards and labor law
• Ensure full compliance with local labor regulations and company procedures
• Maintain accurate employee records and HR documentation

6. Payroll, Attendance & Administration

• Oversee attendance, leave management, overtime tracking, and shift records
• Coordinate with finance for accurate and timely payroll processing
• Ensure proper documentation for visa, contracts, renewals, and employee files

7. Operational HR Support

• Support outlet managers with staffing issues and workforce optimization
• Handle employee accommodation coordination (if applicable)
• Ensure smooth HR operations across multiple locations/outlets

Qualifications & Requirements

• Master’s degree in Human Resources Management
• 8- 10 years of HR experience, preferably in Hospitality or F&B industry
• Strong knowledge of labor law and HR best practices
• Experience managing multi-outlet or high-volume workforce environments
• Excellent communication, leadership, and interpersonal skills
• Strong organizational and problem-solving abilities
• Proficiency in HR systems and MS Office tools

Key Competencies

• Leadership & Team Management
• Employee Relations Handling
• Recruitment & Workforce Planning
• Conflict Resolution
• Time Management & Organization
• Hospitality Industry Knowledge

Application Question(s):

• Current or expected salary
• Are you available to join immediately or any notice period
• How many years of experience in F&B Sector

Work Location: In person