HR Operations & Compliance Coordinator

Role Objective:

The HR Operations & Compliance Coordinator is responsible for the coordinated delivery of high-quality HR operational and administrative services across the employee lifecycle at RCSI Bahrain.

The role ensures accurate contractual administration, employee records management, HR systems maintenance, payroll coordination, and compliance with Bahraini labour law and regulatory requirements. The postholder acts as the primary operational liaison with external government and regulatory bodies, ensuring that all employee documentation, registrations, and reporting obligations are completed accurately and on time.

A core focus of the role is to maintain strong operational control and compliance while supporting continuous improvement of HR processes through effective use of HR systems, digital tools, and standardised workflows. The role provides a responsive, confidential, and service-focused HR operation that enables the wider HR team to focus on strategic, advisory, and development activities.

Key Responsibilities

HR Operations & Employee Lifecycle:

• Coordinate HR operational activities across the employee lifecycle, including onboarding, probation tracking, contract renewals, amendments, and off-boarding.
  
• Prepare, issue, and maintain employment contracts, variations, and formal HR correspondence in line with RCSI Bahrain policies and Bahraini labour law.
  
• Maintain accurate, up-to-date employee records, ensuring data integrity, confidentiality, and audit readiness at all times.
  
• Act as the first point of contact for routine HR operations queries from staff, providing clear and consistent guidance on HR processes, documentation, and systems.
  
• Escalate non-standard, sensitive, or complex issues to the HR Manager as appropriate.
  

HR Systems & Data Management:

• Act as an operational subject matter resource for the HR Information System (Zoho People), including:
  

Employee data maintenance and validation

Standard reporting and data extracts

User support and issue resolution

Process documentation and guidance

• Support continuous improvement of HR processes through automation, workflow enhancements, and improved use of HR systems.
  

Government & Regulatory Compliance:

• Coordinate all HR-related requirements with external authorities, including:
  

LMRA: work permits, visas, renewals, cancellations, and compliance reporting

SIO: employee registration, updates, contributions, and leaver processing

Tamkeen: employee registrations, programme submissions, claims, and compliance tracking

Quadrabay: system updates, reporting, and coordination as required

Higher Education Council (HEC): staff registration, approvals, renewals, and ongoing compliance

• Coordinate eVisa, immigration, and labour-related processes in line with current regulations.
  
• Monitor changes in Bahraini employment legislation and regulatory requirements and flag potential impacts to the HR Manager.
  

Payroll & Benefits Coordination:

• Coordinate monthly payroll inputs and submissions to the payroll provider, ensuring accuracy of employee data, allowances, deductions, and statutory requirements.
  
• Support benefits administration and respond to employee queries related to payroll processes and statutory benefits.
  
• Liaise with Finance and payroll providers to resolve payroll-related issues promptly.
  

Certificates & External Authentication:

• Coordinate authentication and verification of academic and professional certificates for new and existing employees as required by regulators and external bodies.
  
• Maintain accurate records of authenticated documents and compliance status.
  

Administrative & Operational Support:

• Raise purchase requisitions and purchase orders for HR-related services and supplies as required.
  
• Support induction and exit processes, contributing to a positive employee experience.
  
• Maintain HR filing systems (electronic and physical) in line with data protection and record-retention requirements.
  
• Support internal HR projects, audits, reporting, and team initiatives as required.
  
• Ensure compliance with RCSI and RCSI Bahrain policies, procedures, and values at all times.
  
• Undertake training and professional development as required and perform other duties appropriate to the role.
  
  
  

Requirements

Key Requirements & Competencies

Essential

• Fluency in English and Arabic (written and spoken).
  
• Proven experience in HR administration or HR operations, preferably within Bahrain.
  
• Strong working knowledge of Bahraini HR regulatory systems, including LMRA, SIO, Tamkeen.
  
• Excellent organisational skills with a high level of attention to detail and accuracy.
  
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  
• Strong interpersonal and customer service skills with a professional and confidential approach.
  
• Proficiency in Microsoft Office and HR systems (experience with HRIS is an advantage).
  

Desirable

• Experience working in higher education or a regulated environment.
  
• Familiarity with payroll coordination and statutory reporting.
  
• A qualification in HR, Business Administration, or a related discipline (or equivalent experience).
  

Personal Attributes

• High levels of integrity and discretion when handling sensitive information.
  
• Proactive, organised, and solution-focused with a commitment to continuous improvement.
  
• Strong teamwork skills with the ability to collaborate effectively across departments.
  
• Adaptable, resilient, and motivated to develop a career in Human Resources.
  
• Strong alignment with the values, professionalism, and reputation of the RCSI brand and University.