HR & Operations (Non-IT)

Job Title

HR & Operations (Non-IT)

Experience Requirement

Minimum 5+ years of progressive experience
(Scale-up / Startup / Multi-location exposure is mandatory)

Location

Kochi, Kerala (On-site)
Operational responsibility for:

• Kochi Office (Primary)
• 2 UAE Offices (Remote / Governance / Coordination)

Working Days: Monday to Saturday

Industry

B2B Service Sector
(Government Services, Business Setup, PRO, Compliance, Industrial Services, Operations-Driven Companies)

Strictly Non-IT HR profiles onlyRole Purpose (Core Philosophy)

The Senior Manager – HR & Operations is a growth enabler, not an administrative HR.

This role exists to build systems, people, and performance that directly contribute to revenue growth, operational discipline, and scalability.

The organization believes:

Right people + right placement + right KPIs = company growth

HR is treated as a strategic growth function, not a support role.

Key Responsibilities1. HR Strategy, Governance & Policy Leadership

• Design, document, and implement:
• HR Policies & Manuals
• SOPs (Standard Operating Procedures)
• KPIs, KRAs, OKRs
• Performance matrices
• Role charters & responsibility maps
• Build a system-driven HR framework suitable for rapid scale-up
• Ensure policies are practical, enforceable, and performance-linked
• Establish disciplinary, escalation, and accountability frameworks

2. Revenue-Oriented Talent Acquisition & Placement

• Own end-to-end talent acquisition with a revenue mindset
• Hire for:
• Ownership
• Accountability
• Domain capability
• Execution mindset
• Ensure right candidate → right role → right output
• Build structured recruitment processes:
• Screening frameworks
• Interview scorecards
• Competency mapping
• Culture & ownership assessment
• Focus on placements that improve productivity and revenue, not headcount

3. Performance Management & KPI Ownership

• Design and monitor:
• Individual KPIs
• Team KPIs
• Departmental KRAs
• Implement:
• Monthly performance reviews
• Quarterly evaluations
• Performance improvement plans (PIP)
• Identify non-performers early and act decisively
• Link performance directly with:
• Incentives
• Retention
• Role continuity

4. Operations & Process Control

• Align HR with day-to-day operations
• Ensure SOP adherence across:
• Sales support
• Documentation
• Client handling
• Internal coordination
• Build inter-departmental workflows
• Reduce dependency on individuals and founders
• Drive process ownership culture

5. Multi-Location Workforce Management (India & UAE)

• Manage and coordinate teams across:
• Kochi Office
• UAE Offices (remote governance)
• Ensure uniform HR standards across geographies
• Support leadership with:
• Workforce planning
• Resource optimization
• Cost vs productivity analysis
• Handle India-based execution with UAE-aligned standards

6. Startup HR + Scale-Up Readiness

• Build HR systems from early-stage startup to scale-up
• Comfortable working in:
• Ambiguity
• Fast-changing priorities
• Zero-template environments
• Create structures where none exist
• Continuously evolve systems as the company grows

Key Skills & CompetenciesMandatory

• Strong belief that HR drives company growth
• Hands-on experience in:
• Policies
• SOP creation
• KPI / KRA frameworks
• Performance management
• Proven ability to build teams, not just hire
• Strong documentation and structuring skills
• Excellent stakeholder and leadership communication
• High integrity, firmness, and decision-making ability

Preferred

• Experience in B2B service companies
• Exposure to UAE / GCC workforce models
• Experience handling remote or cross-border teams
• Startup or scale-up HR exposure

What This Role Is NOT

• Not an IT HR role
• Not a payroll-only or admin HR position
• Not a CV-forwarding recruiter
• Not a comfort-zone HR role

Success Metrics

• Quality of hires
• Productivity improvement
• Reduction in performance issues
• SOP & KPI adherence rate
• Contribution to revenue stability and growth
• Reduction in founder dependency

Reporting To

Group Management / Founder’s Office

Employment Type

Full-Time | On-site (Kochi)

Job Type: Full-time

Work Location: In person