HR Operations & Program Specialist

Position Summary

The HR Operations & Communications Specialist plays a key role in supporting HR communications, HRIS implementation and launch activities, vendor and agency management, and scalable HR process design. This role brings structure, consistency, and operational excellence to HR programs while supporting Integra’s continued growth.

Key Responsibilities

• Design, document, and maintain standardized HR processes, workflows, SOPs, and job aids

• Support HRIS implementations and launches (including ClearCompany), partnering with functional owners on planning, training, and communications

• Create, maintain, and communicate the HR calendar, including key dates for payroll, open enrollment, and compliance deadlines

• Draft and format HR communications in partnership with HR leadership, including organization-wide announcements, system launches, and process or policy updates

• Support management efforts by helping develop communication plans for major HR initiatives

• Identify opportunities for continuous improvement, efficiency, and operational consistency across HR programs

• Serve as the central point of contact for all external recruiting agencies, including onboarding, offboarding, performance tracking, and invoice management

• Partner with Hiring Managers, Talent Acquisition, and HR Business Partners to align agency activity with hiring priorities and avoid duplication of efforts

• Maintain ownership of HR vendor relationships, including background screening, assessments, learning partners, and other HR support vendors

• Monitor vendor service delivery, utilization, and overall effectiveness; maintain an up-to-date vendor inventory

Qualifications

• Bachelor’s degree preferred or equivalent experience

• Experience in HR operations, HR communications, HRIS support, talent acquisition operations, or vendor management

• Strong process documentation, organizational, and project coordination skills

• Excellent written communication skills with high attention to detail

• Comfort working with HR systems, tracking tools, and operational data

• Ability to manage multiple priorities in a fast-paced, growing organization

Core Competencies

• Instills trust and handles sensitive information with professionalism

• Collaborates effectively across HR, TA, Finance, and business teams

• Drives results through structure, accountability, and follow-through

• Maintains a strong customer-focused mindset

• Designs scalable solutions that evolve with organizational growth

What Success Looks Like

• Centralized and consistent management of HR vendors and recruiting agencies

• Clear, documented, and repeatable HR processes

• Improved visibility into vendor performance and spend

• Timely, clear, and consistent HR communications

• Increased operational capacity for HR leadership to focus on strategic priorities

Experience

Preferred

• 1 year(s): Experience in HR operations, HR communications, HRIS support, talent acquisition operations, or vendor management

Education

Preferred

• Bachelors or better in Other

Skills

Preferred

• Clear communication
• Oversees HR strategy & policy

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Functional Expert: Considered a thought leader on a subject
• Leader: Inspires teammates to follow them

Motivations

Preferred

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Goal Completion: Inspired to perform well by the completion of tasks

Equal Opportunity Employer
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