HR Operations Time and Absence Manager - Hybrid

The HR Operations Time and Absence Manager, manages the Workday Time Tracking team and function in a complex environment involving the multiple integrations of the legacy time and productivity systems with Workday.

In this fast paced and diverse role, the individual manages all Workday configurations to ensure compliance with labor laws and Cigna’s Compensation, Leave, and Payroll policies. Leads Time Tracking for acquisitions and integrations. Oversees HRO staff activities related to new functionality, product releases, year-end projects, and updates to operating procedures. Serves as SME for Time Tracking and Absence, supporting LOA/PTO administration, DOL disputes, case escalations, legal matters, and M&A integrations. Advises Legacy Cigna and ESI system owners on interface updates and maintenance. Provides strategic direction for evaluating and implementing new time and absence tools, including global Workday adoption.

Accountabilities

• Directs the conversion and implementation of the Time Tracking and Absence delivery systems to new HR Operations providers, operationalizing requirements and leads testing as applicable.

• Manages the Time Tracking team in delivering exceptional customer service by supporting case escalations by HR Operations (HRO) Employee Service Center and business leaders, and through the development, testing and implementation of change requests to improve system functionality, address defects and update procedures to improve efficiency and customer experience.

• Leads steady state time tracking projects.

• Vendor management of HR Operations team in delivery of services in compliance with Cigna policies and Federal/ State regulations surrounding calculation of time, overtime and additional pay components.

• Collaborates with Benefits COE in development, testing and implementation of new Cigna policy and legal requirements for all Time Away From Work policies, PTO & LOA administration including the operational design requirements.

• Collaborates with Compensation COE in the development, testing and implementation of new Cigna compensation policy and legal requirements for time tracking (WD and legacy systems) impacting employee pay.

• Collaborates with APAC Compensation counterparts in the development, testing and implementation of new Cigna policy requirements of LOA administration for Non-US based employees.

• Provides direction and operational requirements with Legacy Cigna COE on new compensation, time and absence policies and enhancements. Collaborates in communicating change management, testing and implementation of system / integration enhancements.

• Provides oversite and direction on time and absence related interfaces to payroll.

• Leads M&A system interfaces of time tracking and absence systems.

• Participates in change management activities relating to system implementations and M&A’s, including the development and delivery of content/ presentations associated with time tracking and absence products.

Skills

• Extensive experience in managing outsourced HRO time tracking and absence tools and services

• Knowledge of Federal, state and local regulations surrounding payment of wages and overtime calculations.

• Familiarity with traditional Time Off, Leaves of Absence and compensation plans.

• Ability to effectively interact with the Benefits and Compensation COE in gathering requirements

• Ability to translate complex time, absence, and LOA related concepts into requirements to build and maintain time, absence, LOA and advice to pay integrations to meet business requirements.

• Familiarity with Leave of Absence plans for Non-US Based employees.

• Strong project management skills.

• Good communications skills and team player.

• Ability to break down complex time, absence, LOA and payroll concepts surrounding case escalations so that customers understand and have confidence in the accuracy of the case resolution.

Qualifications

• Bachelor’s degree or equivalent years of experience.

• Minimum of 5 years of experience specializing in managing time and absence administration in an outsourced environment for a large, complex organization.

• 5+ years in people management and development experience to support the learning and development goals of employees and the organization.

• 5+ years of experience in supporting and participating in DOL audit activities and investigations/interviews to resolve DOL claims and actions.

• Practical Workday knowledge and understanding of time and absence configuration is required.

• Proven experience successfully managing multiple projects simultaneously and producing quality deliverables on time and on budget.

• Knowledge and experience surrounding mergers and acquisitions relating to time and absence administration.

• General knowledge and experience of payroll administration and interactions with time and absence.

• Work experience in managing outsourced HRO provider.

• Travel as needed based upon business need.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.