HR Service Delivery Analyst

Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of holistic wellness benefits* and perks, including medical, dental and vision coverage, 7% 401(k) matching, Business Resource Groups (BRGs) to help foster diversity, inclusion, and belonging for all employees, an industry-leading total rewards package that emphasizes a high discretionary bonus.

• Benefits begin immediately upon hire for salaried employees.

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You will be accountable for the effective functioning of transactional support for the North America & WHQ People & Performance team. You will be supporting the team by interpreting and deciphering data into simplified terms by leveraging institutional knowledge and resources.

• Accurately interprets and handles transactions and inquiries generated from the central case management system for all employee change requests

• Provides expert level consultation and partners with HR Business Partners and team members to ensure accuracy of data prior to resolving transactions and inquiries

• Provides expert case management resolution using institutional knowledge, research, procedures, policies, knowledge database and other reference materials

• Maintains efficient service delivery by ensuring transactional requests and assigned inquiries are accurately reflected in the headcount management and time and attendance systems within established SLA

• Develop, implement, and audit processes associated with case management

• Source, design, and execute end-to-end continuous improvement initiatives to improve HR processes and operational efficiencies.

• Provide back-up to team members and participate in continuous improvement projects and initiatives as required

• I have proven experience managing multiple demands and tasks concurrently under tight timelines and ensuring that all tasks are seen through to resolution while maintaining a high degree of accuracy and quality output

• I understand the importance of maintaining data privacy and confidentiality with respect to employee’s personal data

• I have demonstrated strong analytical, organizational, critical thinking and problem-solving skills

• I excel in an ambiguous environment

• I have strong communication skills and have demonstrated ability to work collaboratively with others

• I am a strategic thinker with a passion for driving continuous improvement initiatives from initial planning phase through to execution

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range:

$77,800.00 – $97,300.00

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical – Medical, Prescription Drug, Dental, Vision, Screenings/Assessments

• Social – Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training

• Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs

• Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)

Chicago/Aon Center, Pittsburgh/PPG, Toronto – Queen’s Quay – Headquarters

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.