HR Services Agent II

ANDERSEN CORPORATION SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION:

We are seeking a highly motivated HR Services Agent II with a sincere dedication to the delivery of an excellent experience for our employees, retirees, leaders and internal partners contacting the HR Services team with questions and requests. This role is critical to deliver consistent, high-quality service experience and the achievement of our goal of delivering a world-class experience. The ideal candidate is enthusiastic about people, operational excellence, and continuously improving the way we support our workforce. This role services as the first point of contact within HR to provide accurate information, maintain confidentiality, professionalism, positivity and integrity in all customer interactions.

Key Responsibilities

• Deliver an Excellent Experience: Provide Tier 1 HR support for all customers (employees, alumni, leaders, internal partners, and HR colleagues) that come via phone call or ServiceNow cases using the knowledge base to ensure timely response, excellent experience, and effective escalation (as needed) in each interaction.

• Data Integrity & Documentation: Ensure data integrity by capturing accurate and complete information for each interaction and resolution.

• Champion HR Services & ServiceNow Adoption: Act as an HR Services SME providing guidance and learnings to HR colleagues and customers to drive efficiency, ServiceNow adoption and overall knowledge sharing.

• Strengthen Knowledge Management: Use ServiceNow knowledge base & knowledge articles to support response to request and questions. Use learnings, observations & feedback to contribute to improvements within knowledge base(s) to ensure content is accurate, complete, accessible, and employee friendly.

• Technology + Tool Adoption: Learn and leverage technology to ensure best use and optimization of systems (e.g., Workday, UKG, case management tools) to enhance service delivery.

Qualifications

• Bachelor's degree preferred with 1-2 years' experience in benefits administration
• Deep Knowledge of HR plans, policies, practices, programs and systems
• Excels in utilizing technology and systems to service customers
• Drive and passion around innovation and creative problem-solving
• Excellent verbal and written communication skills
• Love working with employees and helping others
• Can handle high volume workload with ability to multi-task

PAY RANGE:

$25.00 - $49.20

CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching

• Profit Sharing*

• Medical, Dental and Vision Coverage*

• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)

• Life Insurance

• Paid Time Off & Paid Holidays

• Paid Maternity Leave & Paid Parental Leave*

• Career Growth Planning & Nationwide Career Opportunities

• For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.