HR Shared Service Analyst

Job Summary:
The Shared Services Analyst I provides support for HR activities with a strong emphasis on learning and development, being the key contact for matters relating to process excellence and support. The specialist will provide day-to-day support for escalated HR inquiries and supports scheduled and ad hoc data requests from partners. Requires strong collaboration, attention to detail, and superior service delivery qualities.

Responsibilities:
30% Supports administration activities, such as Workday/LMS administration, records upkeep, ad hoc reporting, data auditing, and general recordkeeping, and recommends ways to improve and standardize work to support automation where feasible.

15% Resolves Tier 1 and Tier 2 inquiries and collaborates with COE stakeholders for quick and effective resolution.

15% Supports programs and campaign rollouts by participating in solution review, testing, and knowledge article creation. Assists in maintaining course catalogue, logistics, and enrollment.

10% Compiles reporting and trend analysis supporting internal practice and program KPIs to help inform COE of program success and trending issues.

10% Identifies opportunities for continuous improvement initiatives and proposes solutions and ideas to find more efficient ways to deliver HR support to candidates, employees, and people leaders.

5% Builds and maintains relationships with key stakeholder groups.

5% Supports vendor-invoice processes in Ariba.

5% Performs other duties as assigned, such as special projects and initiatives related to the role. May choose to participate in non-related initiatives as part of growth and learning objective. Understands the need for appropriate data privacy protections when working with employee data.

5% Performs other duties as assigned.

Additional Requirements:

• Bachelor’s degree, applicable certification or equivalent experience.
• Typically requires less than 2 years of professional experience where knowledge base is generally acquired from a college degree or equivalent course experience.
• 3+ years HR experience, preferably in Learning and Development capacity
• Must have excellent writing and communication skills. Above average ability to read, write, and speak English. Multilingual a plus.
• Ability to manage multiple, often complex, tasks at the same time. Ability to stay focused on key timeline/deliverables. Strong project, time management, and organizational skills. Intermediate understanding of event and project management both domestically and internationally.
• Proactive, consistently anticipates stakeholder needs, self motivated, accountable, and goal oriented
• Advanced skills with Workday Learning Module
• Clear communication skills. Able to balance the need to seek information with the need to be understood. Able to communicate effectively in varied settings and cultures.
• Strong Microsoft Word, Excel, PowerPoint, Teams, and Outlook skills
• Advanced skills in SAP's Ariba Procurement and Concur Expense and Travel systems
• Advanced skill in SharePoint, with ability to consult, design, build, and maintain content
• Ability to apply privacy concepts rooted in core privacy principles, like Data Minimization, when collecting, using, or sharing personal information of our job candidates and employee
• Travel: Occasional - 10%
• Work Schedule: Standard Hours

Career Band: Professional
Jobs on this career band have a knowledge management focus and are primarily responsible for results achieved through their own work. Requires the application of theoretical knowledge, typically gained through formal education or equivalent work experience that provides knowledge of and exposure to fundamental theories, principles and concepts of a defined profession. Jobs at higher career levels may guide small teams in their area of subject matter expertise. Jobs at the at the most senior levels of this career band set disciplinary strategy within their areas of expertise.

Criteria & Management Requirements:

• Problem Solving: Works on projects and tasks with limited complexity and solves problems with limited independence.
• Decisions: Makes decisions within guidelines and policies that impact own work. Receives moderate level of guidance and direction.
• Knowledge: Obtains fundamental knowledge of concepts, practices, and procedures within own discipline or specialty area.
• Business Acumen: Applies general knowledge of basic business principles developed through education or experience.
• Communication & Influence: Exchanges straightforward information, asks questions and checks for understanding.
• Impact: Work performed will have impact to projects within the department.
• Leadership: No supervisory responsibilities.

Work Environment: Typical Office

Other Work Environment Requirements:
Typical Office: Operates in a typical office environment, routinely uses computer and other standard office equipment.

Other Physical Requirements:
Typical Office: Generally sedentary for prolonged periods, may occasionally require ability to move about or adjust/move items weighing up to 10 lbs. in all directions; Constantly requires collaboration and the ability to communicate with others to exchange information while in a typical office setting. Collaboration is generally conducted in person unless the role has been pre-approved for remote work.