YRCI is seeking a full-time HR Specialist, Lead to support our Human Resources Remote Operations Center (HRROC™), located in Reston, VA. YRCI's HRROC™ is a Shared Service Center that supports multiple Federal agencies and offers a friendly, collaborative team environment with access to training from industry experts!
The HR Specialist, Team Lead serves as the operational lead, reporting directly to the Supervisor. This position is responsible for the day-to-day management of onboarding activities across all areas, overseeing weekly workload assignment and distribution, monitoring action progress and timelines, and ensuring consistent service delivery across the contract. The Team Lead also serves as the primary escalation point between the area HR Specialists and the Supervisor, and plays a central role in cross-area workload balancing and intake tracking.
Key Responsibilities
Although the YRCI home office is located in Reston, VA, this position is fully remote
- Oversee the daily operational activities of the Area teams and their assigned HR Specialists, Associate HR Specialists, and HR Assistants.
- Review and assign incoming intake actions each week, distributing workload across area teams in a balanced and efficient manner.
- Responsible for quality and accuracy of onboarding activities, which include:
- Extending verbal offers of employment to selected candidates within the guidelines of Agency and Office of Personnel Management (OPM) compensation policy.
- Sending written tentative and final offer letters to selected candidates using an automated hiring system such as USA Staffing (USAS).
- Requesting employment records through electronic Official Personnel Folder (eOPF), OPF, and Standard Form (SF) 75 data from losing agency for transferring employees.
- Reviewing Accession SF-52’s, Transfers, Promotions, Conversions and Reassignments utilizing various HR Information Systems (HRIS).
- Monitor action progress against established timelines and escalate at-risk actions to the Supervisor as needed.
- Maintain and update the contract’s weekly intake tracking spreadsheet in coordination with area HR Specialists, Associate HR Specialists, and HR Assistants.
- Serve as the primary escalation point for onboarding issues arising within area teams, resolving issues before elevation to the Supervisor where possible.
- Facilitate cross-area workload support during surge periods, directing Specialists from lower-volume areas to assist higher-volume areas as needed.
- Attend client meetings, perform strategic staffing consultations, and support hiring manager engagement as directed by the Supervisor.
- Coach, mentor, and train team members at all levels, supporting professional development and quality improvement across the contract.
- Support the Quality Control and Quality Assurance (QC/QA) function by coordinating with the QC/QA Sr. HR Specialist on file review findings and corrective actions.
- Maintain accurate case files and develop desk references or job aids to document processes and support team consistency.
- Utilize multiple automated staffing and tracking systems as required.
- Approve timesheets and leave requests, ensuring proper coverage for the team in consultation with the Project Supervisor.
- Provide performance feedback and oversight of team members as directed by the Supervisor.
- Advise management on pay-setting, compensation management, incentive eligibilities and leave entitlement, making appropriate recommendations to the hiring manager.