HR Specialist - Training (Digital and Soft Skills)

We are seeking a dynamic HR Specialist – L&D to design and deliver impactful learning programs that enhance employee capability and performance. The role focuses on identifying training needs, creating engaging learning solutions (including digital learning), and measuring training effectiveness. You will work closely with business units, manage external training partners, and drive continuous improvement in learning initiatives using innovative methods and tools.

Job Purpose:

Identify, plan, design, develop, deliver and facilitate a comprehensive range of learning and development programs and initiatives for business units to enhance skill and capability levels across the company.

Key Result Areas:

1. Proactively consult with business units to identify required learning needs, design, develop and deliver learning and development solutions related to Technical Training, Customer Services, Personal Effectiveness/Leadership Development to meet business and performance requirements.
2. Implement creative learning & development design strategies such as interactive activities, tools, gamification, questionnaires and classroom assessment for effective engagement and involvement of learners.
3. Collaborate with Digital Design team to design e-Learning solutions and promote usage of digital learning to enable self-paced development of employees.
4. Partner with Procurement to identify external learning solutions and vendor management to ensure their performance continuously meets agreed expectations.
5. Evaluate learning & development programmes to recommend appropriate changes in instructional objectives, content, and method to ensure effectiveness and impact.
6. Conduct Pre and Post Training Assessments and on the job observations to ensure application of learnings and improvement in job performance.
7. Utilise Learning Management System (LMS) to update training record completions and generate reports to monitor effectiveness of trainings conducted.
8. Prepare, analyse, and present periodical reports and KPIs on the effectiveness of learning & development solutions to ensure achievement towards agreed measures of success and to provide recommendations.

Job Context:

• All learning impact journeys will adopt 70-20-10 methodology.
• May need to facilitate other courses related to Personal Development, Safety, and other technical-related skills as per business requirements.
• Need to keep abreast with latest technologies and digital solutions to align with latest trends.
• Need to build and maintain a close working relationship with HR Business Partners and all business stakeholders to ensure appropriate support and value add to address capability gaps.

Education Qualification :

• A minimum of bachelor’s degree in related field
• Train the Trainer Certification or equivalent (ILM/City and Guilds)
• Lean Six Sigma Certification preferred but not mandatory.

Work Experience :

• Sound experience in using quality content, best practices, and innovative approaches to deliver engaging and interactive training sessions.
• Related aviation, hospitality or food & beverage industry experience will be an advantage.
• Related mandatory/compliance training experience related to Safety will be an advantage.

Skills :

• Ability to function both independently and as part of a team.
• Adapts to changes in work environment, manages competing demands and can deal with frequent change, delays or unexpected events.
• Knowledge of adult learning principles, instructional design, and curriculum development techniques.
• Sound use of using technology and digital tools to improve learner engagement.
• Strong business partnering skills.
• Superior presentation, facilitation, and assessment skills.
• Excellent Interpersonal, written, and oral communication skills.
• Strong leadership, influencing and team building skills.
• Sound knowledge in curating Personal Effectiveness and Leadership Development content.
• Proficiency in MS Office (e.g. powerful visuals using PowerPoint, Excel for data analysis).