HR Technology Utilization Specialist

It's more than a career, it's a calling.

MO-REMOTE

Worker Type:

Regular

Job Summary:

Responsible for promoting and supporting HR technologies to drive customer engagement and adoption.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Develops and maintains a thorough understanding of HR Technology workflows, technologies and business processes.
• Solicits and gathers customer feedback through in-person and remote site visits (some travel required), surveys, article feedback, chatbot analysis and other data collection methods.
• Analyzes feedback to identify knowledge gaps, process improvement opportunities and education needs.
• Shares findings with functional/technical owners and liaisons and follow through to end result.
• Provides timely follow-up to customers when solutions are identified and implemented.
• Intervenes when HR Technology inquiries and escalations are received from leadership and executives.
• Develops professional training interventions and electronic materials.
• Provides train-the-trainer education to market HR.
• Establishes and maintains positive relationships at all levels of the organization.
• Measures Change Management’s success through survey results, testing and data analysis.
• Performs other duties as assigned.

EDUCATION

• Bachelor’s degree in communication or technology, or equivalent professional experience.

EXPERIENCE

• Five years’ experience in customer service, technology and/or training field.

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Work Shift:

Day Shift (United States of America)

Employee

Department:

8713020033 HR Technology-Change Management

Scheduled Weekly Hours:

40

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Explore All Benefits

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.