HR Training and Development Officer (Retail Sector)

Job Purpose:

To design, implement, and evaluate effective training and development programs that enhance employee performance, engagement, and service quality across all retail outlets. The role ensures that all staff possess the skills and knowledge required to deliver exceptional customer service and meet organizational goals.

Key Responsibilities:1. Training & Development

• Identify training needs through performance appraisals, store audits, and consultation with line managers.
• Develop and deliver training programs covering sales techniques, customer service, product knowledge, and compliance.
• Coordinate onboarding programs for new employees to ensure smooth integration into the company culture.
• Organize soft skills and leadership development workshops for store supervisors and managers.
• Evaluate training effectiveness through feedback surveys, assessments, and performance metrics.

2. Learning Management & Administration

• Maintain training records and prepare reports on training activities, budgets, and ROI.
• Manage the Learning Management System (LMS) and ensure all training content is up to date.
• Coordinate with external training vendors and manage contracts, schedules, and quality standards.

3. Employee Development

• Support career development initiatives, talent mapping, and succession planning for key retail roles.
• Coach and mentor employees on professional growth opportunities.

4. Compliance & Standards

• Ensure all training programs comply with labor laws, health & safety standards, and company policies.
• Promote a culture of continuous learning and improvement across all retail units.

Key Skills & Competencies:

• Strong understanding of retail operations and customer service standards.
• Excellent communication, presentation, and interpersonal skills.
• Ability to assess training needs and design engaging learning solutions.
• Strong organizational and project management skills.
• Knowledge of e-learning tools and Learning Management Systems (LMS).
• Analytical mindset to evaluate training effectiveness and ROI.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s preferred).
• Professional certifications such as CIPD, SHRM, or training certifications are an advantage.
• 2–5 years of experience in HR Training and Development, preferably within the retail industry.

Job Type: Full-time

Pay: QAR3,000.00 - QAR5,000.00 per month