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• Recruiting, hiring, and training City employees.
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• Purchasing over $1 billion in goods and services for City agencies.
• Overseeing the greenest municipal vehicle fleet in the country.
• Leading the City's efforts to reduce carbon emissions from government operations.

When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.

The Department of Citywide Administrative Services' (DCAS), Human Capital (HC) Line of Service seeks to appoint a Computer Systems Manager (NM), to work in the HC Bureau of NYCAPS Central (NCC). NCC is a human resources service center that oversees the expansion and maintenance of NYCAPS (New York City Automated Personnel System), a centralized personnel system for human resources professionals, managers, and employees to access and manage personnel and benefits information. NCC oversees the implementation of civil service and human resources related transactions for over 300,000 employees citywide; supports approximately 96,000 NYC employees with all their health benefits needs; and manages Employee Self-Service (ESS), an online tool that provides NYC employees with easy access to human resources, payroll, tax, City job applications and benefits information.

The HRIS unit is a highly technical and analytical unit that serves as a "Tier 3" escalation group at NYCAPS Central for all system errors and functionality development as well as many demands on areas of Human Resources, eHire, Workflow, Benefits Administration, Training Admin, ePerformance, reference table configuration, Auto-Step Process, ESS, Reports, Queries and other functionality deployed in NYCAPS.

NYCAPS Central is seeking to hire a HRIS Deputy Director to perform the following duties and responsibilities:

• Manage multiple IT projects from initiation through delivery, ensuring timelines, budgets, and scopes are met.
• Develop and maintain project schedules using standard project management tools.
• Manage project risks and issues, maintaining a risk log, creating mitigation plans, and escalating as needed.
• Supervise a team of 12 HRIS analysts, providing guidance, coaching, and performance oversight.
• Facilitate regular status meetings with stakeholders to ensure alignment and timely decision-making.
• Lead requirements-gathering and documentation meetings for moderate to complex system fixes and enhancements.
• Plan, document, and oversee execution of test plans and scenarios for system changes.
• Communicate complex technical changes clearly to both technical teams and business stakeholders.
• Create and run advanced queries to support reporting, analytics, and decision-making.
• Analyze, document, and escalate system defects to FISA-OPA with complete supporting details.
• Conduct quality assurance reviews of requirements, configurations, and queries to ensure accuracy and compliance with standards.
• Track and monitor progress of service requests, proactively identifying risks or delays.
• Prepare progress reports and project updates for the Director.
• Identify additional requirements or process improvements during projects.
• Validate documentation for new or enhanced functionality to ensure readiness for deployment.
• Oversee the CRM queue, assigning and prioritizing service requests.
• Support agency HR users with NYCAPS system functionality.

To Apply:

Only permanent employees in the title and those that are reachable on the civil service list are eligible to apply.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program.

Please go to www.nyc.gov/jobs, or www.nyc.gov/ess for current NYC employees, and search for Job ID # 773205. No phone calls, faxes or personal inquiries permitted. Only those candidates under consideration will be contacted.

COMPUTER SYSTEMS MANAGER - 1005D

HRIS Deputy Director