HRIS Help Desk Support

Why should you keep reading and consider working here?

We know you have other work options, but we ask you to consider working with us at the State of Montana Department of Administration. Our foundation of success is having effective working relationships, built on mutual trust and respect. We will challenge you to be the best you can be and will work hard to provide a work environment that allows you to succeed.

What is this career opportunity?

As part of the Department of Administration, the State Human Resources Division contributes to the strategic and operating success of the State of Montana through partnerships with other agency human resources professionals to provide innovative programs, services, systems, and solutions in support of state employees and agency workforce strategies.

We are looking for an individual to provide technical assistance to users of our HRIS platforms. In this role you would assist users (e.g., applicants, employees, and human resource staff) in addressing questions and resolving technical issues; document user issues; train users on processes and procedures; participate in the development of user guides; and assist with testing system enhancements prior to deployment.

What are we looking for?

Education and Experience:

• Associate degree in information technology or related discipline, plus on year of experience working in a help desk or similar role. It would pique our interest if you had knowledge or experience supporting HRIS systems, but it is not required.
• Alternative combinations of education and experience may be considered on a case-by-case basis.

Competencies:

• Effective communication skills, both verbal and written. Ability to interface with employees and managers in both positive and challenging situations.
• Ability to learn and quickly use enterprise-wide systems and software is a must. Proficient in Microsoft Office software suite to include Word, Excel, and Outlook programs.
• Strong analytical and problem-solving skills.
• Maintains confidentiality, as this position has frequent contact and access to confidential personnel information.
• Identifies and resolves problems appropriately within areas of responsibility.
• Demonstrates accuracy and thoroughness and monitors own work to ensure quality work output.
• Adapts to changes in the work environment, manages competing priorities, and can deal with frequent change, delays, or unexpected events.
• Is an enthusiastic team player and can work independently with limited supervision.

Does this sound like you?

Please tell us how and why by submitting your resume and cover letter. In your cover letter discuss your experience in working in a computer support role assisting users.

What can you expect from us in return for your work at our agency? Benefits include:

• Work/life Balance
• Health Coverage
• Retirement plans
• Paid Vacation and Sick Leave and Holidays

• And more…

  
  Public Service Loan Forgiveness (PSLF) – Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF.

Other important information:

• This position requires the successful completion of a criminal background check.
• Only online applications are accepted. By applying online, you are able to receive updates and monitor the status of your application.