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HRS Compliance - Quality Specialist - Hyderabad - Analyst

HR Services – Quality Analyst- Deloitte Support Services India Private Limited

Join our team of dedicated HR professionals who support HR Administration team. The primary function of this role is to manage the HR/Learning Helpdesk mailbox, delivering effective and efficient written HR and Learning support and advice for all matters relating to future, current and former employees ensuring service level agreements are met. The role is working within the HR function (also referred to as HR Services). The HR Administration team is based at the Extended Delivery Centre (EDC) which is in our US India offices, and extended teams are based in the UK Offices (Milton Keynes and Cardiff). The HR Services team is part of the Shared Services Organisation

Work you will do.

As a part of this team, you will be involved with the following:

Functional Responsibility:

Responsible for the quality assurance and standards of the USI (US India) HR Services team deliverables
Work collaboratively with the USI and UK HR Services Management Teams to deliver high quality deliverables.
Performing Quality Checks (QC) on workload completed by the team members.
Have a strong understanding of all the processes within HR Services teams to the level of execution.
Producing quality reports, schedules, and summaries in line with requirements
Ensuring that all the service deliverables meet the agreed terms and Service Level Agreements (SLAs)
Demonstrating and creating a culture of open, initiative-taking, transparent communication between USI HR Services teams/management and UK stakeholders
Responsible for building, strengthening, and maintaining relationships with stakeholders in USI and UK
Provide a client-driven experience through the timely and accurate completion of activities and queries.

Other Responsibilities:

Provide feedback to the team based on the findings in the Quality Checks performed and providing recommendations to the Assistant Manager on training needs based on these gaps.
Proactively identifying & raising potential issues to the USI Assistant Manager for discussion with the UK Delivery Managers and lead the team to implement necessary agreed actions.

Key skills required:

Able to demonstrate a professional, friendly, and approachable manner coupled with the ability to communicate with staff at all levels.
Able to use own initiative, be initiative-taking and able to identify appropriate solutions to problems.
Must be focussed with an eye for detail to be able identify quality issues and suggest controls.
Able to work to tight deadlines whilst managing stakeholder expectations.
Strong stakeholder skills, with the ability to build relationships at all levels.
Committed to work with the team to maintain a positive team culture.
Good listener with a calm manner and the ability to challenge as appropriate.
Effective communication skills, both written and verbal
Excellent customer service skills, and a good telephone manner and Email Etiquette.
Able to work well under pressure and prioritise competing demands effectively.
Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets.
Must demonstrate a methodical, analytical, and clear approach to problems.
Can act with urgency when necessary.
Is open, receptive, and adaptable to change.
Demonstrates integrity and a can-do attitude.

Work Location: Hyderabad Shift Timings: 2 PM to 11 PM

The team

The Internal Client Services team in Hyderabad supports the Deloitte organization in the UK with a wide variety of activities including financial reporting, HR and financial transaction processing, administration services, helpdesk support, marketing, and IT services.

Qualifications

Required:

Any Graduate/ post graduate degree with 2-3 years of work experience
HR administration experience
Experience of the core Microsoft Office package

Preferred:

Technical –ServiceNow / MS Excel Intermediate Skill
Knowledge of SAP

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 324128

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