Human Resource Director (Hospitality Sector / F&B Industry Experienced)

Job Overview:

We are seeking a strategic and people-focused Human Resources Director to lead the development and execution of HR strategies across our hospitality operations. This role is responsible for talent acquisition, employee engagement, performance management, compliance, learning & development, and organizational culture to ensure exceptional service delivery and sustainable business growth.

Key Responsibilities:

1. HR Strategy & Leadership

• Develop and implement a comprehensive HR strategy aligned with business objectives and hospitality service standards.
• Serve as a strategic advisor to executive leadership on workforce planning, organizational design, and culture.
• Lead HR transformation initiatives to support growth, expansion, and operational excellence.

2. Talent Acquisition & Workforce Planning

• Oversee recruitment strategies for hotels, restaurants, and corporate functions.
• Ensure effective manpower planning, succession planning, and talent pipeline development.
• Strengthen employer branding to attract high-quality hospitality professionals.

3. Employee Experience & Engagement

• Foster a positive workplace culture that supports diversity, inclusion, and high performance.
• Lead employee engagement programs, retention strategies, and recognition initiatives.
• Manage employee relations, grievance handling, and conflict resolution.

4. Performance Management & Learning

• Design and implement performance management frameworks, KPIs, and appraisal systems.
• Oversee training, leadership development, and continuous learning programs tailored to hospitality roles.
• Promote service excellence and customer-centric behaviors across teams.

5. Compensation, Benefits & HR Operations

• Develop competitive compensation and benefits structures aligned with market benchmarks and budgets.
• Ensure efficient HR operations, payroll coordination, policies, and HRIS management.
• Monitor labor costs, productivity metrics, and workforce efficiency.

6. Compliance, Governance & Risk

• Ensure compliance with labor laws, immigration regulations, health & safety standards, and hospitality regulations.
• Maintain HR policies, codes of conduct, and disciplinary procedures.
• Support internal audits, investigations, and regulatory reporting when required.

7. Leadership & Collaboration

• Lead and develop the HR team across properties and departments.
• Partner with operations, finance, and executive management to align people strategy with business performance.
• Drive a culture of accountability, service excellence, and continuous improvement.

Requirements:

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field; Master’s degree or MBA preferred.
• 10–15 years of progressive HR experience, including senior leadership roles within hospitality, hotels, F&B, or tourism.
• Professional certification such as CIPD, SHRM-CP/SHRM-SCP, or PHR/SPHR is highly desirable.

Technical & Leadership Skills

• Strong expertise in HR strategy, talent management, labor law compliance, and organizational development.
• Experience managing multi-property or large workforce environments.
• Proven ability to lead change, build culture, and improve employee engagement.
• Excellent leadership, communication, negotiation, and stakeholder management skills.
• High level of integrity, confidentiality, and ethical judgment.

Job Type: Full-time

Education:

• Master's (Required)

Experience:

• Human Resource Director: 10 years (Required)
• Hospitality Sector: 10 years (Required)
• F&B Industry: 10 years (Required)
• UAE working: 10 years (Required)

Language:

• Arabic (Required)
• English (Required)

License/Certification:

• CIPD Certification (Required)
• SHRM-CP/SHRM-SCP Certification (Required)
• PHR/SPHR Certification (Required)