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Human Resource Generalist
HUMAN RESOURCE GENERALIST
Summary
The HR Generalist serves as the primary point-of-contact for our multiple clients and worksite employees; ensuring compliance with all applicable federal, state and local employment/labor laws. Provides phone and on-site consultation, guidance and problem resolutions, coordinates client visits, meetings and solutions with our team specialists in each area. The HR Generalist will have both administrative and strategic responsibilities, helping the company and its clients to plan and administer important functions, such as staffing, training and development, compensation, payroll and benefits. This is an on-site position in Waukee, IA.
Essential Duties and Responsibilities
- Acts as Human Resource Advisor to clients on HR matters such as employee relations, background checks, performance expectations, progressive discipline, enforcing employment handbooks, coaching, leaves of absence, FMLA, Wage and Hour laws, payroll time & attendance issues, employee complaints; handle discrimination and sexual harassment investigations, exit strategies and employee terminations.
- Support the client with general benefits related tasks, such as fielding questions, providing input during benefit renewal meetings with clients’ Brokers, and assist in processing enrollments/changes. Does not include working on year-end compliance related tasks.
- Functions as liaison with assigned client executives and managers, working with each to resolve HR issues, payroll, Labor law compliance, unemployment and employee benefit issues timely and efficiently. Know and maintain employment laws/compliance solutions as they pertain to each client.
- Meet with client Owners/Managers via Teams Meetings to ensure continuous communication flow, troubleshooting and problem solving.
- Strengthen employee and client relations concerns and escalate to HR Director when necessary.
- Learn, practice and stay current on all HR / Employment-related rules, regulations, laws. Attend HR meetings and participate in on-going HR educational workshops.
- Monitors service and product delivery to ensure ongoing client satisfaction.
- Establishes and maintains a positive client working relationship; successfully contributes to high client retention rates.
- Monitors service and product delivery to ensure ongoing client satisfaction.
The Essential Duties and Responsibilities listed are not all inclusive; other duties as assigned will apply.
Desired Qualifications (Knowledge and Skills)
- Four-year college degree, or equivalent experience
- 7+ years of experience in a Human Resources Generalist role, or equivalent combination of education and experience
- Experience in providing HR support to multiple locations with strong self-management skills
- Multi- state employment law knowledge/experience
- Strong employee relations skills including investigations, documentation, and managing employee issues.
- Proven ability to lead conversations with executive-level client contacts
- PEO/human resources outsourcing experience a plus
- Proficient with Outlook and the Microsoft Office suite
- Ability to travel out of state when necessary
Desired Traits
- Excellent analytical and time management skills
- Strong client relationship and interpersonal skills for establishing and maintaining effective working relationships with both management and employees of all levels.
- Ability to multi-task, prioritize, and maintain confidentiality.
- Ability to maintain a calm and professional demeanor and work as part of a team or independently
- Possess critical thinking and problem-solving skills with high attention to detail
- Ability to maintain a strong and effective line of communication with other internal functions such as benefits, payroll and compliance
- Excellent written and verbal communication skills
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of the job, the employee is regularly required to stand, sit, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch or crawl, and talk or hear.
- The vision requirements include: close vision and ability to adjust focus.
- Nature of position requires physical mobility and the ability to lift a minimum of 50 pounds
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