Human Resources Assistant

• Serves as a sole contact processing incoming FMLA Certification of Healthcare Provider forms in compliance with Department of Labor regulations, including tracking receipt, designation status, and return-to-work dates.

• Reviews independently FMLA denial notices before issuance to ensure accuracy, consistency, and the presence of appropriate supporting documentation.
  
• Performs ongoing review of Short-Term Disability cases to ensure timely processing and adherence to established timelines; prepares case status summaries for supervisor review.
  
• Monitors shared inboxes across Leave and Absence, Occupational Health, and Employee Relations; ensures timely assignment, response tracking, and visibility of all incoming communications.
  
• Maintains a centralized work queue organized by compliance deadlines and urgency across Leave and Absence, Occupational Health, and Employee Relations intake points.
  
• Identifies and escalates cases at risk of non-compliance, including overdue certifications, pending designation notices, and approaching regulatory deadlines.
  
• Serves as a sole contact processing psychological services reports for all public safety departments in compliance with established timelines and confidentiality requirements.
  

• Provides front office coverage for the Occupational Health Clinic, including customer service, walk-in triage, and phone coverage.
  
• Provides phone and customer service coverage for the Employee Relations division, triaging routine inquiries and escalating substantive matters to the appropriate specialist.
  
• Supports bulk scheduling initiatives for clinic appointments; tracks employees due or overdue for clinic visits and coordinates outreach to departments and employees as needed.
  
• Assists with implementation and ongoing administration of Microsoft Bookings for clinic scheduling coordination.
  
• Compiles weekly and monthly clinic KPIs and leave metrics for review by supervisory and division leadership.
  
• Establishes and maintains secure, confidential filing and tracking systems for FMLA certifications, Short-Term Disability cases, psychological services reports, and occupational health records.
  
• Prepares routine correspondence, tabulations, and basic statistical reports in support of Leave and Absence, Occupational Health, and Employee Relations program needs.
  
• Assists in the development of dashboards, tracking tools, and automated systems to support workflow management, compliance monitoring, and KPI reporting.
  
• Interprets and explains routine personnel policies, procedures, and forms to employees and managers, including leave types, FMLA eligibility, clinic appointment processes, and onboarding requirements.

The City offers a generous benefits package, which includes health, dental and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and leave.