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Human Resources Associate - Service Center
University Human Resources is the strategic partner behind Montana State University’s workforce. Driving the university’s mission forward by delivering essential expertise across recruitment, compensation, benefits, and employee relations, ensuring every department has the tools and support needed to build a thriving team.
Duties and Responsibilities
Human Resources Associates provide a variety of essential services, including facilitating communication across campus, offering procedural guidance, and assisting with problem resolution. The role includes analyzing situations and conducting thorough research to achieve effective resolutions while maintaining confidentiality throughout the process.
Onboarding New Employees:
Onboarding New Employees:
- Facilitate new-hire onboarding, ensuring timely completion of required paperwork and participation in orientation programs.
- Provide information to help new employees understand policies and procedures.
Employee Records Management:
- Maintain accurate, up-to-date employee records in compliance with university policies and federal regulations governing hiring, position changes, departures, and other personnel actions.
- Process and manage employee data efficiently and securely within established systems.
Customer Service and Support:
- Respond to frequently asked questions from the campus community regarding standard HR policies and federal procedures.
- Provide accurate and timely information while referring complex inquiries to the appropriate HR personnel.
Required Qualifications – Experience, Education, Knowledge & Skills
- Administrative Experience: Experience working in an administrative support or customer service role within a professional office environment, or an equivalent combination of relevant education and experience.
- Data Entry and Records Management: Experience performing high-volume data entry and maintaining electronic databases or confidential records.
- Communication and Procedural Guidance: Experience explaining standard policies, procedures, or instructions to internal or external individuals in both written and verbal formats.
- Document Creation and Editing: Experience using standard office software to draft, format, and edit professional documents, spreadsheets, and business correspondence.
- Software Experience: Experience operating standard office software applications (such as the Microsoft Office Suite, databases, and email systems) to process information and support daily business operations.
Preferred Qualifications – Experience, Education, Knowledge & Skills
- Demonstrated ability to prepare and deliver informational presentations or training sessions to small and large groups.
- Experience researching, gathering, and compiling information to evaluate and resolve administrative or operational inquiries.
- Prior responsibility for interpreting, applying, and explaining complex organizational guidelines, policies, or procedures.
- Experience performing detailed data entry, reporting, and records management within multi-relational databases or enterprise systems.
- Combination of education and/or applicable experience equivalent to a Bachelor’s degree in Human Resources or other related field or experience in Human Resources.
The Successful Candidate Will
Effective Communication and Interpersonal Skills:
- Articulates processes clearly and empathetically to faculty, staff, and applicants, adapting communication style seamlessly for both in-person and written interactions.
Confidentiality and Discretion:
- Exercises exceptional judgment and strict discretion when handling sensitive personnel records and complex employment situations.
Teamwork and Collaboration:
- Thrives in independent and collaborative work environments, effectively balancing individual tasks with team-oriented projects to foster a cooperative and productive work atmosphere.
Organization and Time Management:
- Exhibits strong organizational and critical thinking abilities by effectively prioritizing and managing multiple projects with evolving, occasionally conflicting priorities, ensuring accuracy and meeting deadlines.
Attention to Detail and Accuracy:
- Demonstrates a keen eye for accuracy and thoroughness in all work products, data entry, and system updates.
Growth Mindset:
- Displays a proactive eagerness to learn new systems, expand HR knowledge, and confidently take on evolving operational challenges.
Professional Demeanor:
- Serves as a welcoming, reliable, and positive representative of University Human Resources, building trust across the campus community.
Position Special Requirements/Additional Information
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but as a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.
Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This position has supervisory duties?
No
Posting Detail Information
Number of Vacancies
2
Desired Start Date
Upon completion of a successful search.
Position End Date (if temporary)
Open Date
Close Date
Applications will be:
Screening of applications will begin on March 06, 2026; however, applications will continue to be accepted until an adequate applicant pool has been established.
Special Instructions
This position is not eligible for new sponsorship.
EEO Statement
Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.
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