Human Resources Business Partner

Job Summary:

The HR Business Partner serves as the strategic link between the client and the internal HR operations team, acting as the primary point of contact for client requests and analyzing HR needs. They guide and coordinate the efforts of the internal teams (Recruitment, Payroll, Government Relations, Operations) to ensure smooth execution of tasks and effective delivery of HR services. Additionally, they leverage data-driven insights to provide strategic recommendations and improve overall client satisfaction.

Key Responsibilities:

1. Client Account Management:

• Act as the primary liaison between clients and internal HR teams, receiving and analyzing client requests and setting priorities.
• Maintain regular communication with clients to understand their current and future HR needs, identify challenges, and propose appropriate solutions.
• Organize periodic meetings with clients to provide updates, share reports, and discuss HR strategies.

1. HR Needs Analysis:

• Analyze HR data provided by internal teams (Recruitment, Payroll, Operations) to identify gaps and improvement opportunities.
• Provide data-driven recommendations to enhance internal processes and improve client experience.
• Monitor the implementation of policies and procedures and guide operational teams to align with client expectations.

1. Operational Coordination:

• Oversee the execution of client requests by internal teams, ensuring alignment with the agreed objectives.
• Track project progress, monitor deadlines, and ensure the timely delivery of high-quality outputs.
• Facilitate communication between departments to streamline workflows and achieve optimal results.

Qualifications and Requirements:

• Educational Background: Bachelor’s degree in Business Administration, Human Resources, or a related field.
• Experience: in account management, client relations, or HR in the outsourcing sector.
• Technical Skills: Proficiency in MS Office, data analysis, and HR management systems

• Core Competencies:
• Exceptional communication skills with the ability to build sustainable client relationships.
• Strong analytical and strategic planning skills.
• Ability to multitask, prioritize, and manage time effectively.
• Excellent written and verbal English communication skills.