Human Resources Business Partner

The Human Resources Business Partner (HRBP) supports restaurant operations by providing day-to-day guidance on employee relations, performance management, and HR best practices. This role partners closely with restaurant leadership and collaborates with the Lead HR Business Partner to address workplace concerns, conduct investigations, and implement HR programs.

The HRBP plays a key role in executing HR strategies, supporting a positive employee experience, and ensuring consistent application of company policies across assigned locations.

Responsibilities

Employee Relations (ER)

• Serve as the primary point of contact for employee relations matters, including workplace concerns, policy interpretation, and conflict resolution
• Conduct investigations into employee complaints, document findings thoroughly and accurately in HR systems
• Partner with the Lead HRBP on complex or escalated cases, providing support and recommendations
• Communicate investigation outcomes and next steps to employees and management in a clear and professional manner
• Provide coaching to restaurant leaders on performance management, documentation, and appropriate disciplinary actions
• Exercise sound judgment in evaluating risk, including when to escalate
  
  

Operational HR Partnership

• Build strong relationships with restaurant leadership by providing clear, actionable recommendations to operators on employee relations matters, performance management, and team effectiveness
• Ensure consistent application of company policies, procedures, and employment law across assigned restaurants
• Collaborate with the Lead HRBP and HR team to align on employee relations approaches and business priorities
• Identify trends in employee concerns and escalate insights to the Lead HRBP for broader action planning
  
  

Training & Development

• Facilitate HR training for restaurant managers, including employee relations, compliance, and leadership development topics
• Support Management Training Programs through content delivery and reinforcement of HR best practices
• Assist in the development of training materials and resources as needed
  
  

Compliance & HR Processes

• Support unemployment claim responses, including documentation and preparation of managers for hearings
• Assist with accommodation requests, documentation, and tracking in partnership with the Lead HRBP
• Ensure accurate and timely documentation of employee relations cases and HR activities
• Partner with internal teams to support onboarding, compliance, and HR system processes as needed
  
  

Minimum Qualifications

• Bachelor’s degree in HR, Business, or related field (or equivalent experience).
• 5+ years of Employee Relations or HR management experience, ideally in multi-unit restaurants, hospitality, or retail.
• Strong knowledge of ER, accommodations, and employment law.
• Experience managing HR technology platforms (Paradox experience is a plus).
• Strong communication, critical thinking, and problem-solving skills, with the ability to exercise sound judgment in complex situations.
  
  

This job posting contains some general information about what it is like to work at Pappas Restaurants and is not a complete job description. Pappas Team Members perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

Americans with Disabilities Act (ADA)

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact teamresource@pappasrestaurants.com for assistance completing any forms or to participate in the application process.

Pappas Restaurants is an Equal Opportunity Employer.