Human Resources Coordinator in Behavioral Health (Remote or Hybrid)

Human Resources Coordinator (Hybrid or Remote)

The Opportunity

StepOne Neurodiversity Services is seeking a Human Resources Coordinator to perform a variety of employee lifecycle and administration functions that greatly impact operations and the employee experience. This is a unique opportunity to join a growing behavioral health organization, work directly with leadership in a small team, and assist with streamlining systems and processes.

We are seeking a highly disciplined, detail-oriented, and process-driven Human Resources Coordinator to support our growing suite of companies we serve, primarily in behavioral health, but also in additional entities working in tandem such as technology consulting and gamified learning companies.

This role plays a key role in delivering efficient, high-quality HR support across the employee lifecycle for multiple companies.

This position is responsible for executing high-volume processes such as onboarding, offboarding, and employee data management, while ensuring accuracy and compliance within HR systems.

Acting as a central partner to payroll and a primary point of contact for employees, the role supports benefits administration, HRIS maintenance, and day-to-day employee inquiries. This individual helps create a seamless and organized employee experience by maintaining data integrity, streamlining processes, and supporting overall people operations.

This position can be performed remotely or hybrid position with three days a week in office (South Side Pittsburgh) and two days a week remote. This role comes with a parking pass for a local lot one block away from the office.

About StepOne

StepOne provides Applied Behavior Analysis (ABA) therapy services across Pennsylvania and Virginia, with continued expansion planned. Our clinic-centric model prioritizes high-quality, accessible care in modern learning center environments. As we grow, we are investing in the infrastructure and leadership to support our mission.

What You Will Do

Employee Lifecycle Administration

· Complete background screenings for hires and ongoing compliance needs

· Process onboarding and offboarding for all employees, including clinical and administrative staff

· Maintain employee records in HR systems and ensure alignment with clinical and credentialing systems (e.g., CentralReach)

· Coordinate background checks, child abuse clearances, and required state-specific compliance documentation (e.g., CPSL, Act 33/34/73 in PA, additional states as added)

· Track and manage employee credentials, licenses, and certifications (e.g., RBT, BCBA, CPR/BLS), including expirations and renewals

· Manage employee status and pay changes, ensuring accurate updates across HRIS, payroll, and practice management systems

· Coordinate onboarding requirements specific to client service delivery, including training completion, supervision assignments, and system access

· Ensure timely processing of terminations, including removal from payer rosters, system access deactivation, and documentation compliance

· Partner with clinical leadership to ensure staff meet requirements for service delivery, including supervision ratios and training compliance

· Maintain audit-ready documentation to support payer, state, and accreditation reviews

HRIS & Data Management

· Administer and maintain accurate data in the company’s HRIS, including ADP Workforce Now, ensuring accurate employee data across all modules

• Utilize and support ADP modules including Core HR, Payroll, Time & Attendance, Benefits, and Reporting
• Process employee changes within ADP, including hires, terminations, compensation updates, and status changes
• Ensure data integrity across systems by performing regular audits and reconciling discrepancies between HRIS, payroll, and other platforms (e.g., practice management systems)
• Partner with payroll to ensure seamless data flow and accurate processing of employee information and payroll changes
• Generate standard and ad hoc reports from ADP to support HR, finance, and operational needs
• Support system configurations, workflows, and process improvements to increase efficiency and scalability
• Troubleshoot system issues and serve as a point of contact for employees and managers regarding HR system access and functionality
• Maintain documentation of HRIS processes, user guides, and best practices to support consistency and training
• Conduct regular audits of ADP Workforce Now data and employee documentation to ensure accuracy, completeness, and compliance with company policies, regulatory requirements, and audit standards

Benefits & Employee Support

· Administer benefits enrollment and changes, including new hire enrollments, qualifying life events, and annual open enrollment; ensure timely and accurate processing in HRIS and carrier systems while reconciling eligibility and deductions

· Serve as the first point of contact for HR inquiries, providing timely, accurate guidance on policies, benefits, payroll, and employment-related questions, and escalating complex issues as needed

· Support employees with HR systems and processes, including navigation of ADP Workforce Now (self-service, timekeeping, benefits), troubleshooting access issues, and providing training or guidance to ensure a smooth employee experience

Cross-Department Communication

· Serve as the primary point of coordination for cross-functional communication related to employee changes, including onboarding, offboarding, promotions, transfers, and compensation updates.

• Partner with HR, Payroll, Finance, Operations, and leadership to ensure timely and accurate dissemination of employee-related information.
• Lead communication workflows to ensure all stakeholders are informed of changes that impact systems, reporting, access, and employee status.
• Proactively identify communication gaps and implement standardized processes to improve clarity and efficiency across departments.
• Ensure alignment between HRIS updates and downstream impacts (payroll, benefits, compliance, and reporting).
• Maintain documentation of communication protocols and support continuous improvement of cross-department processes.
• Act as a central liaison to resolve discrepancies and ensure consistency of employee data and messaging across teams.

· Manage and coordinate contractor documentation with customers to ensure all required agreements, credentials, and compliance materials are completed accurately and maintained up to date. This role serves as a liaison between the company, contractors, and clients to facilitate timely submission, track requirements, and resolve documentation issues. By maintaining organized records and ensuring alignment with customer-specific standards, this function supports smooth onboarding, ongoing compliance, and uninterrupted service delivery.

Additional Duties As Assigned

What Background You Should Have

· 2 – 5 years of experience performing applicable HR/People operations functions of employee lifecycle administration, HRIS and data management, cross-departmental communication, and employee benefits support

· HRIS experience with ADP Workforce Now required

· Strong attention to detail

· Ability to manage high-volume work and standardize processes for efficiencies

Benefits

• Comprehensive healthcare
• Dental & Vision Coverage with substantial company premium contributions
• Health Savings Account option
• 401(k) retirement plan with traditional and Roth options + great match
• Short-term disability, life, accident, and critical illness plan options
• 15 days of PTO per year to start
• 8 paid holidays

Work Environment

This role is performed remotely and in office (hybrid) and includes heavy computer work that requires the ability to communicate clearly both verbally and in writing – including frequent talking, hearing, writing, typing, reading, and significant comprehension. The employee frequently is also required to sit, stand, walk, use hands, and reach with arms/hands.

Sigma Resources LLC is an EOE/Veterans/Minorities/Women/Disabled/Military Friendly Employer

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Application Question(s):

• How many years of HR experience do you have in professional service industries performing these coordinator functions?
• What is your requested salary?
• What industries have you performed employee lifecycle administration, benefit support, or HRIS support in?
• What functions have you performed in ADP Workforce Now?
• What functions have you performed in Central Reach (EHR System)?

Work Location: Hybrid remote in Pittsburgh, PA 15203