Human Resources Generalist

Location: I9, Islamabad

Job Summary:

We are seeking a proactive and experienced HR Generalist with hands-on exposure to call center environments. The ideal candidate will be responsible for managing end-to-end HR functions including recruitment, payroll, employee relations, and operational HR support. This role requires someone who thrives in a fast-paced setting and can handle multiple HR functions efficiently.

Key Responsibilities:

1. Recruitment & Talent Acquisition

• Manage end-to-end recruitment for call center roles (agents, team leads, support staff)
• Source candidates through job portals, social media, and internal databases
• Conduct initial screenings, interviews, and coordinate hiring processes
• Ensure timely onboarding and documentation of new hires

2. Payroll & Compensation

• Process monthly payroll, attendance, and overtime for call center staff
• Maintain accurate employee records, leaves, and deductions
• Coordinate with finance for salary disbursement and compliance

3. HR Operations

• Handle day-to-day HR operations including employee documentation, contracts, and records
• Maintain HRIS and ensure data accuracy
• Support shift planning, rostering, and workforce management coordination

4. Employee Relations & Engagement

• Address employee queries, grievances, and disciplinary matters
• Foster a positive work environment and improve employee engagement
• Assist in performance management and feedback processes

5. Compliance & Policies

• Ensure adherence to company policies and labor laws
• Support audits and maintain HR compliance documentation
• Implement and update HR policies as required

6. Call Center Support

• Work closely with operations teams to support staffing needs
• Monitor attrition and implement retention strategies
• Assist in training coordination and onboarding programs

Requirements:

• Bachelor’s degree in HR, Business Administration, or related field
• 2–5 years of HR experience, preferably in a call center/BPO environment
• Strong knowledge of recruitment, payroll, and HR operations
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficiency in MS Office and HR systems