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Human Resources Generalist – Operations & Benefits
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We are seeking a detail-driven, service-oriented HR Generalist with strong experience in HR operations and benefits administration to support our growing North America employee population (approx. 1,500 employees). In this role, you will be a key contributor to the day-to-day operational excellence of the HR function, ensuring employees have a seamless, high-quality experience across their lifecycle—from onboarding through offboarding.
You will support critical processes related to benefits, compliance, HR systems, employee data, reporting, and policy execution. This position is ideal for an HR professional who enjoys problem-solving, building efficient workflows, and supporting a fast-paced, tech-focused organization.
What You’ll Do:
HR Operations
- Manage day-to-day HR operational activities including onboarding, offboarding, job changes, and employee data updates.
- Maintain high data integrity across systems including Workday and other HR platforms.
- Support HR process improvements and help standardize workflows across North America.
- Respond to employee inquiries with a high level of accuracy, professionalism, and service.
- Partner with Payroll to ensure timely, accurate processing of employment changes and data transfers.
- Assist in policy interpretation, documentation updates, and compliance-related tasks.
Benefits Administration
- Support the administration of all North American benefit programs including health, dental, vision, disability, FMLA/leave programs, retirement plans, commuter benefits, and wellbeing initiatives.
- Lead coordination of benefits enrollment periods (annual enrollment, new hire enrollment, qualifying life events).
- Serve as a primary point of contact for employees regarding benefits questions and issue resolution.
- Work with external benefits brokers, vendors, and carriers to support escalations, audits, and process updates.
- Assist with benefits reporting, data audits, invoices, and compliance filings.
Systems & Reporting
- Execute HR transactions within Workday (or relevant HRIS) with accuracy and timeliness.
- Support configuration needs, testing, and enhancement projects in partnership with the HRIS team.
- Prepare standard HR reports and dashboards to support leadership insights and compliance needs.
- Help maintain digital employee files and ensure proper documentation storage.
Employee Support & Experience
- Deliver exceptional employee support while reinforcing HR policies, guidelines, and best practices.
- Assist with HR communications related to benefits, policy changes, org updates, and program launches.
- Support new hire orientation and employee engagement activities as needed.
What You Bring:
- 3+ years of Human Resources experience, preferably in HR operations, benefits, or HR coordination roles.
- Experience supporting U.S. and/or Canadian benefit programs and leave administration.
- Strong working knowledge of HR processes, compliance basics, and employee data management.
- Experience with Workday (or similar HRIS) is highly preferred.
- Excellent communication and customer service skills with the ability to handle sensitive information.
- Strong attention to detail, organizational skills, and ability to thrive in a fast-paced environment.
- A mindset focused on continuous improvement and operational efficiency.
Why You’ll Love Working Here:
- Opportunity to support a high-growth, global software organization with a strong people-first culture.
- Exposure to a broad range of HR functions and the chance to help enhance our HR operational foundation.
- Collaborative HR team that values innovation, problem-solving, and professional development.
Ready to Join Us?
If you thrive in HR operations, enjoy supporting employees, and want to play an important role in delivering a best-in-class benefits and HR experience, we’d love to hear from you.
About Us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
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