Human Resources Generalist – Payroll, Benefits Operations

Human Resources Generalist – Payroll, Benefits Operations

Location: West Palm Beach, FL (In-Office)

Reports to: Senior Director of Human Resources

Employment Type: Full-Time

Salary Range: $75,000 – $85,000 annually, based on experience

About ACKWEST Group

ACKWEST Group is a leader in first-party data creation. We combine advanced technology, operational expertise, and user-centric innovation to drive smarter, faster business decisions. Our scalable solutions and next-gen platform set new standards in data quality, transparency, and user experience, delivering uncorrupted, unbiased, human-verified data that empowers clients to transform information into actionable business intelligence.

Position Overview

The Human Resources Generalist is a hands-on, in-office role responsible for supporting the whole employee lifecycle, including recruitment support, onboarding and offboarding, payroll execution, benefits administration, employee records management, and day-to-day HR operations. This role serves as the primary point of contact for employees, ensuring accurate processing, regulatory compliance, and timely, high-quality support across all HR functions.

The position partners closely with Finance, IT, and leadership and provides exposure to HR operations across global markets, including the UK, supporting a growing, multi-entity organization. This role is critical to maintain efficient, complaint, and scalable people operations as ACKWEST continues to grow.

Key Responsibilities

Payroll Administration

• Process bi-weekly and/or semi-monthly payroll accurately and on time across multiple entities.
• Partner with Finance on payroll reconciliations, approvals, and cost allocations
• Manage payroll changes, including new hires, terminations, bonuses, commissions, PTO, and adjustments.
• Ensure compliance with federal, state, and local wage-and-hour regulations.
• Serve as the primary point of contact for payroll questions and issue resolution.

Benefits Administration

• Administer employee benefits, including medical, dental, vision, life, disability, FSA/HSA, and 401(k)
• Manage new-hire enrollments, qualifying life events, and annual open enrollment.t
• Coordinate with brokers and vendors to resolve employee benefit issues.
• Maintain benefits records and ensure compliance with ACA, ERISA, and COBRA requirements.
• Support employee education and benefits communications.

Onboarding, Offboarding & Employee Lifecycle

• Coordinate and execute onboarding for new hires, including offer setup, I-9 verification, E-Verify, and system access coordination with IT.
• Ensure accurate and timely setup in payroll, benefits, and HRIS systems.
• Manage employee terminations, including final pay, benefits continuation, system access removal, and documentation.
• Conduct exit processes and ensure compliance with company policies and employment laws.

HR Operations & Administrative Support

• Serve as the day-to-day HR helpdesk, responding to employee inquiries related to payroll, benefits, policies, and HR systems.
• Maintain accurate employee records, personnel files, and audits within HR systems.
• Assist with policy administration, acknowledgments, and compliance tracking.
• Support HR reporting, audits, and year-end processes
• Partner with IT and Finance on employee data changes, access requests, and system update

Process Improvement & Compliance

• Ensure compliance with employment laws and internal controls.
• Identify opportunities to streamline HR workflows, improve accuracy, and enhance employee experience.
• Assist with documentation of HR processes and SOPs as the organization grows.

Qualifications

Required:

• 3–5 years of experience in Human Resources with hands-on payroll, benefits, and HR operations experience
• Direct experience with onboarding, I-9 verification, and employee terminations
• Strong understanding of HR compliance and employment regulations
• close attention to detail and the ability to manage confidential information
• Proficiency with HRIS and payroll systems
• Ability to work on-site at West Palm Beach

Preferred:

• Experience with ADP Workforce Now (strong plus)
• Multi-state or multi-entity payroll experience
• Experience supporting a growing or multi-company organization

What Success Looks Like

• Payroll and benefits processes run smoothly, accurately, and compliantly
• New hires and departing employees experience a seamless, professional process
• Employee HR inquiries are handled efficiently and with care
• HR operations are organized, audit-ready, and scalable
• Strong working partnership with Finance, IT, and leadership

Why Join ACKWEST

• In-office, collaborative environment in West Palm Beach
• Competitive salary with room for growth
• High-impact operational role with visibility across the business
• Opportunity to help build and strengthen HR infrastructure in a growing organization

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person