Human Resources Manager

The East West Family of Companies is seeking a Shared Services Human Resources Manager who brings strong judgment, a people-first mindset, and a hands-on approach to supporting a dynamic hospitality organization. In this role, you’ll partner with leaders and employees across the organization, supporting employee relations, performance management, compliance, employee support, and key HR initiatives within a collaborative shared services model.

If you’re an HR professional who enjoys building relationships, solving problems, and making a real impact on the employee experience, this is an opportunity to grow with a company that puts people first!

Key Responsibilities Include:

HR Support to Assigned Business Units

• Partner with assigned business units to support employees and managers across the full employee lifecycle within a shared services model
• Guide employee relations matters including performance management, documentation, investigations, and corrective action
• Support recruiting activities including role intake, job postings, candidate screening, and interview coordination with hiring leaders
• Provide day-to-day HR support related to policies, benefits, payroll coordination, and general employment matters
• Support onboarding and integration across business units, including acquisitions and organizational transitions
• Coordinate leave of absence administration in partnership with the HR/Leave Specialist

HR Operations Oversight

• Execute core HR processes including onboarding, background checks, E-Verify, employment changes, records management, employment verifications, and HR service requests
• Oversee workers’ compensation and unemployment administration, including claims management, documentation, audits, and manager support
• Ensure accuracy, consistency, and timeliness of HR transactions through oversight, prioritization, and quality control
• Provide coaching, direction, and daily support to the HR/Leave Specialist, including workflow management, training, and backup coverage

Compliance, Systems & Process Improvement

• Maintain and improve centralized HR tools, templates, SOPs, workflows, and system documentation to drive consistency and efficiency
• Serve as a resource for HR systems and shared processes, supporting training, troubleshooting, and documentation across teams
• Conduct audits of HR records and practices to ensure compliance with internal standards and employment regulations (including I-9, E-Verify, and employee files)
• Partner with HR leadership to identify and implement process improvements, standardization, and automation opportunities across shared services
• Support HR onboarding, acquisitions, and cross-company initiatives to ensure alignment and operational continuity

Employee Experience & Engagement

• Support employee experience initiatives across onboarding, performance management, development, and offboarding
• Manage select engagement and recognition programs, including administration of the Sabbatical Program (eligibility, tracking, reporting, and coordination with HR and payroll)
• Support employee engagement surveys, including communication, system support, and follow-up actions
• Contribute to shared tools, best practices, and culture-building initiatives across the organization

Location: Corporate HR Office - Avon, CO

Start Date: May 2026

Employment Type: Full Time, Year Round

Schedule: 9-5, M-F, occasional nights/weekends

Pay Rate: $75k - 90k / DOE

Posting Closes: 5/30/2026 or when filled

Ideal Candidate

We’re looking for someone who brings both strong HR fundamentals and a thoughtful, people-centered approach to their work. The ideal candidate:

• Builds trust quickly and establishes credible relationships across all levels of the organization
• Applies sound judgment in complex or sensitive situations, navigating ambiguity while staying aligned to doing the right thing
• Takes initiative and follows through, stepping in where needed without waiting for direction
• Balances confidence with humility—comfortable leading while remaining collaborative and open to input
• Brings a genuine care for people, approaching interactions with empathy, respect, and consistency
• Is highly organized and detail-oriented, while maintaining awareness of the broader context
• Communicates clearly, thoughtfully, and with intention
• Is adaptable, able to shift between strategic thinking and hands-on execution as needed

Education

• 4-year degree or equivalent combination of education and experience
• SHRM-CP or PHR certification strongly preferred

Experience

• 2–4 years of experience and/or training across core HR functions
• HR experience in hospitality, real estate, or development industries preferred
• Guest service and administrative experience preferred
• Experience supporting managers with employee relations, including performance management, disciplinary conversations, and investigations

Skills

• Strong verbal and written communication skills; English fluency required, Spanish proficiency preferred
• Strong interpersonal skills and ability to build effective relationships
• High level of self-awareness and situational awareness
• Strong time management and attention to detail

Benefits & Perks:

• Health Insurance: Medical, Dental, Vision Options
• Paid Time Off & Paid Sick Time
• $1000 Wellness Bonus/ Year
• 401(K) Plan with Discretionary Employer Match
• Marriott discounts worldwide
• Sabbatical Program
• Employee Assistance Program; Retail and gym discounts

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.