Human Resources Manager - West Coast

HUMAN RESOUCES MANAGER

LOCATION: REMOTE (** Candidate must reside in Western Time Zone**)

ABOUT US

Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.

JOB DESCRIPTION:

We are seeking a Human Resources Manager for the West, who will be accountable for facilitating positive employee relations and solving human resources issues with a focus on performance management in a rapidly changing company with a fast-paced, high-volume retail environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

You will work within a corporate culture where Performance, Integrity, Collaboration, Innovation, and Celebration are the mantras of success. Along with following privacy regulations and maintaining confidentiality, you will strive to resolve employee concerns in a positive, timely manner. You will champion the Victra culture while using your HR knowledge and expertise to foster change in the organization. As an HR Manager, you will also:

• Partner directly with leadership on developing and maintaining positive employee relations in your assigned area.
• Drive participation, execution, and completion of performance and talent management programs.
• Assist with investigations including interviewing complainants and witnesses.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Counsel and resolve employee relations issues, including manager/employee situations, employee engagement, policies and procedures, terminations and reorganizations.
• Handle extremely confidential and time sensitive information while navigating through escalated human resources issues.
• Review internal promotions and re-hire requests.
• Manage human resource initiatives and special projects as well as research and recommend new ideas.
• All other duties as assigned.

WHAT WE ARE LOOKING FOR:

• Bachelor’s degree in human resources or related field
• 5+ years of total HR experience
• Ability to work business hours in the assigned area including some evening and weekend support on an as-needed basis due to support of retail store operations
• Experience with employment laws for assigned area preferred (California)
• Outstanding listening and relationship management skills
• Demonstrated flexibility to re-prioritize and adapt quickly
• A high-level of proficiency in MS Office
• Ability to maintain absolute confidentiality
• Strong communication and interpersonal skills required
• Demonstrated critical thinking and problem-solving skills
• Collaborative but also self-motivated, ability to work well autonomously, outgoing and focused on providing excellent customer service to our internal customers
• Sound judgement with regards to when to escalate an issue to HR Leadership
• Desire to have fun while being the best and to bring energy and enthusiasm to work every day

TRAVEL REQUIREMENTS:

10%

WHY JOIN US?

• Paid training and career development opportunities.
• Comprehensive health, dental, and vision insurance.
• 401k retirement plan.
• Tuition reimbursement.
• Employee discounts on Verizon services.
• Referral bonuses and exciting contests.
• Career pathing opportunities.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work environment is a typical climate-controlled cubicle office setting. The noise level in the work environment is usually quiet to moderate.

EQUAL OPPORTUNITY EMPLOYER

We are proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.