Human Resources Operations Manager

HR (SAP) Operations & Administration Manager

Reporting to: Senior Manager

Department: HR & Administration

Job Purpose

Responsible for managing daily HR operations with a strong focus on SAP HRIS master data management , payroll processing and control, employee records administration, manpower budgeting, and HR reporting. The role also oversees performance management processes, employee relations, benefits administration, and HR compliance, in addition to supervising administration, facilities, accommodation, and workplace support services to ensure efficient HR and operational support across the organization.

Job Relations

Internal: All departments

External: Government bodies, service providers, vendors/suppliers, consultants, and other relevant stakeholders

Principal Accountabilities

A. Human Resources Management

• Manage end-to-end HR operations in a manufacturing facility.
• Ensure implementation of HR policies, procedures, and company regulations.
• Oversee recruitment, onboarding, employee relations, performance management, and employee engagement activities.
• Support department heads on manpower planning and workforce optimization.
• Ensure compliance with labor laws, food industry regulations, and company standards.
• Handle disciplinary cases, grievances, and employee counseling in coordination with management.
• Maintain HR records, employee files, and confidential documentation.

B. SAP Payroll Management

• Manage monthly payroll processing through SAP HCM accurately and within deadlines.
• Ensure correct processing of salaries, overtime, incentives, leave encashment, deductions, and final settlements.
• Coordinate payroll data validation with Finance and department heads.
• Monitor attendance, timekeeping, and leave management systems.
• Ensure payroll compliance with statutory and company requirements.
• Prepare payroll reports, variance analysis, and manpower cost summaries.
• Resolve payroll discrepancies and employee payroll concerns promptly.

C. HR Budget & Cost Control

• Support manpower planning, budgeting, headcount control, and HR cost analysis activities.
• Monitor manpower costs, overtime expenses, recruitment costs, and administrative expenditures.
• Conduct budget variance analysis and recommend cost optimization initiatives.
• Coordinate with Finance for forecasting and budget planning.
• Monitor HR-related capital and operating expenditures.

D. Administration Management

• Oversee company administration functions including office management, transportation, accommodation, security, and document control.
• Supervise administrative staff and outsourced service providers.
• Ensure smooth coordination of travel arrangements, visas, permits, and employee services.
• Manage company assets, office supplies, and vendor contracts.
• Develop and implement administrative procedures for operational efficiency.

E. Facilities Management

• Oversee maintenance and upkeep of office buildings, factory facilities, utilities, and employee accommodations.
• Coordinate preventive maintenance schedules with Engineering and Maintenance departments.
• Ensure cleanliness, safety, and compliance of company premises.
• Monitor facility-related service contracts including housekeeping, pest control, security, and waste management.
• Support Environment, Health & Safety compliance initiatives within the facility.

Educational Requirements

• Bachelor’s degree in Human Resources, Business Administration, Accounting, or a related field.
• Master’s degree or HR certification is an advantage.

Experience Requirements

• Minimum 7–10 years of HR and Administration experience in manufacturing or FMCG industry.
• At least 3 years in a managerial capacity.
• Strong experience in a food manufacturing environment preferred.
• Hands-on experience with SAP Human Capital Management / SAP Payroll systems.
• Experience in budgeting, facilities management, and administration operations.

Technical Competencies

• SAP Payroll / SAP HCM proficiency
• HRIS management
• Payroll administration
• Budget planning and cost analysis
• Labor law compliance
• Facilities and vendor management
• Advanced Microsoft Excel and reporting skills

Behavioral Competencies

• Leadership and people management
• Analytical and problem-solving skills
• Strong organizational ability
• Confidentiality and integrity
• Communication and interpersonal skills
• Decision-making capability
• Attention to detail