Human Resources Representative Leave of Absence

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $35.70 - $37.58 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

The LOA, Human Resources Representative will provide leave of absence administration; policy and PTO coordination; as well as supporting workers compensation, benefits administration, and HR policy implementation. This is a hands-on position that will be involved in a wide-range of responsibilities and activities.

Reporting to the LOA Supervisor, the LOA - HR Representative shall be the first point-of-contact for employee-related matters to LOA policies.

DUTIES AND RESPONSIBILITIES

• Coordinate and manage leave of absence requests, coordinate efforts towards the designation of all claims.
  • Be the point of contact for employees inquiring about how to start a leave of absence and providing them with information to file leaves with Third Party Administrator
  • Collaborate with Third Party Administrator. Gather relevant data as requested for all hearings, arbitrations, and subpoena request
  • Process and effect employee LOA Pay and Benefits Forms
• Provide assistance to employees to file LOA claims
  • Monitor LOA claims in iSight portal and TPA emails in leaves inbox to obtain information on new and existing leaves being filed.
  • Run and access reports in HRIS System and iSight portal to maintain all data updates
  • Update and maintain EE’s HRIS System profiles to accurately show their status
  • Maintain digital folders for each EE on leave and documenting conversations with EEs, Leave administrator and/or STD administrator.
  • Prepare and process payroll spreadsheet/timesheets each pay period and submit to Payroll Dept.
• When WC LOA applicable, collaborate with WC team to coordinate supplemental pay for EE
• Communicate with ER team and field supervisors to ensure coordination of returning EE
• Communicate with Payroll and IT departments to turn on/off access to systems when going/returning from leave
• Work closely with ER team to get timely updates to program leaders about EE on leave
• Perform project assignments as directed by HR management, including analysis of benefits programs and LOA claim trends, and other HR initiatives as may be needed
• Provides back up for Workers Compensation and Benefits management, is a resource for HR Service team.
• Provide assistance to EEs calling the Benefits Line

ESSENTIAL DUTIES:

• Work collaboratively with multiple program management teams to ensure timely and efficient resolution of Leave of Absence claims, including RTW and any required accommodations.
• Assist Employees fill out LOA claims, track claims through to completion.
• Assist employee education efforts and information distribution for benefits, pension, and retirement, both during initial new employee orientation, open-enrollment and throughout the year.
• Monitor benefits program utilization by employees, and make recommendations to LOA Supervisor
• Supports LOA Supervisor with analysis of LOA claims and Employee Benefits utilization, and other requested reports, in order to develop recommendations for improvement of organization’s personnel policies and practices.
• Review documentation to ensure it is complete and organized
• Learn all aspects of Benefits Programs, and HRIS to grow professionally
• Other duties as required and is subject to change at any time.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• Bachelor’s Degree or equivalent combination of education and work experience (4 years of relevant experience / coursework)

EXPERIENCE:

• Minimum two years of general HR work experience in a large organization (over 500 employees).
• Minimum of one year of in-depth experience in administering Leave of Absence (LOA) efforts.

PREFERRED QUALIFICATIONS:

• PHR, SHRM-CP, CBP or CEBS
• Professional level human resources experience in large complex organizations with high volume of LOA case load.
• Experience with Ulti-Pro a plus
• Bilingual (Spanish)

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment